Exotel Shopify Integration – Exotel

No-code order verification plugin

Verify all Shopify orders and cut operational costs

Authenticate COD and non-COD orders with a multi-channel automated verification mechanism with integrated fallbacks. As a result, improve verification metrics, reduce fake orders and boost operational efficiency.

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In India, e-commerce companies have one big problem with keeping their losses in check – order delivery failures.
One way to curb the losses is to ensure that e-commerce companies add another verification step in the customer journey. It is not feasible for companies to call every order for verification as it is not the optimal use of anyone’s time or effort.

Verify more orders with cross-channel mechanisms

SMS OTP based verification

Verify orders by sending and validating OTP sent to the phone number after placing an order.

IVR based verification

Trigger IVR calls asking for input to confirm, cancel or request a callback once an order is placed. Schedule auto retries to maximise verification rates.

Fallback verification by SMS with link or missed call number

Send an SMS with a one-click confirmation link or a number to give a missed call if the IVR call fails to land on a DND number or IVR call retries are exhausted.

Reasons to pick Exotel no-code plugin for your Shopify store

Boost operational efficiency from day 1


Cut operational costs

By only shipping orders to verified users and reducing failed deliveries.

Avoid returns and fake orders

Validate both COD and non-COD orders by validating the user and mobile number.

Automated order verification

With calls and SMSes triggered automatically without manual intervention, integration or verification.

Verify more orders

With integrated fallbacks using SMS and missed call-based verification to DND-based numbers.

Get started in minutes with simple to use Shopify connector


Easy setup

Configure IVR setup and SMSes seamlessly within the no-code plugin.


Automated retries

Configure custom retry logic to ensure order verification with timed reminders.

Integrated fallbacks

Send SMS with a link or a number to send a missed call as a fallback.


Order tagging

Tag your orders with custom tags based on the status of order verification


Access rich reports for call logs, SMS logs, order history with status, and missed call logs within the Shopify app.

What our customers have to say

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Ankur Aggarwal

What impressed me the most about the Exotel team was their proactive approach to addressing potential issues before they even arise. Rather than simply reacting to problems, they make a genuine effort to understand their client's specific requirements and develop solutions to meet those needs without prompting. Their ability to anticipate customer needs is truly exceptional.

Co-founder, Dunzo

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Ranjana DK

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

IXIGO - Exotel's Business Partner
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The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

E-book: Cloud telephony in a nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.




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