Exotel Zoho Desk Integration

Integration

Exotel Zoho Desk Integration

Manage calls and fetch information directly on the Zoho Desk dashboard without switching to different platforms.




Manage Support Calls Effectively with Exotel

While customers still consider pricing and quality when buying a product, one of the biggest brand differentiators is customer service. You inevitably need a powerful help desk tool to deliver stunning customer service. But a common struggle support agents face is is shifting between ticketing platform and cloud telephony. The Exotel Zoho plugin is a perfect solution.

What features you’ll get

Pop-up on incoming calls with customer details

When a customer calls, a pop-up with customer name (incase it’s saved) and phone number is displayed.

Real time ticket updation

Call details and recordings are automatically added to support tickets. It removes the need to switch different platforms to fetch information.

Missed call alerts

Unattended calls is automatically added/updated to the support ticket or a new ticket is created incase of unsaved numbers.

Click to call integration

Trigger calls directly from Zoho desk itself using Click2call integration.

What our customers have to say

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

18×7 customer support via phone, email and Twitter

E-book: Cloud telephony in a nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.



Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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