Cut Your Losses with Better Tracking
Shopify is one of the most popular choices for ecommerce vendors to track their sales. The ability to completely customise their store and still keep track of their sales is an added advantage
Another way to confirm a cash on delivery order is via OTP SMS. When a customer places a COD order, you can push this information to Exotel from Shopify. You can send out an OTP via SMS to the customer and ask them to enter this OTP on your order page.
After a customer places a COD order, using the order details on Shopify, you can initiate an automated IVR call via Exotel. The IVR call can be as simple as “You just placed a COD via xyz. Please press 1 to confirm and 2 to cancel.” The customer’s response can then be recorded on Shopify
Using Exotel, you can send an SMS to the customer and ask them to give a missed call to a number if they would like to confirm the COD order. If they do not want to go ahead with the order, they could give a missed call to another number
As your business grows, you don’t need to worry about being able to support all your customers. You can easily scale with Exotel’s pay as you go model
You can use Exotel to not just track your cash on delivery orders but also use it to manage your incoming call center. Answer all your customer calls with a professional greeting and route them to the right agent/team without wasting your customer’s time
In case you support part payments for COD orders, you can use Exotel to send automatic payment reminders to your customers
You can also use Exotel to send out regular updates to your customers about the status of the order
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Best success rates, voice quality and reduced latency
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