{"id":441269,"date":"2022-03-21T08:44:52","date_gmt":"2022-03-21T08:44:52","guid":{"rendered":"https:\/\/exotel.com\/id\/blog\/future-of-conversational-ai\/"},"modified":"2023-09-22T12:00:51","modified_gmt":"2023-09-22T12:00:51","slug":"future-of-conversational-ai","status":"publish","type":"blog","link":"https:\/\/exotel.com\/id\/blog\/future-of-conversational-ai\/","title":{"rendered":"What is the Future of Conversational AI?"},"content":{"rendered":"\n

On a global scale, businesses have gone through a significant transformation while riding over the shoulders of technology. Whether it is cutting-edge tech innovations, globalization, or behavioral change on the consumer side, evolution has occurred for the better. One of the primary reasons for joining this bandwagon is to deliver a top-notch customer experience. With the tremendous rise in customer interactions, conversational AI as a tech innovation comes to their rescue. <\/span><\/p>\n

For both online and offline selling, most brands have deployed conversational-AI based chatbots to streamline customer support. Particularly for contact centers, AI has helped improve the lives of agents dealing with consumers round-the-clock. Similarly, it also provides employee assistance and helps in workforce management. <\/span><\/p>\n\n\n\n
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Back to the Basics of Conversational AI<\/i><\/b><\/h3>\n

Conversational AI is a form of AI that allows humans to engage with computer programs using natural dialogues. These programs are developed to simulate human conversations and voice interfaces. If you wish to dive deep, here’s <\/span><\/i>everything you need to know about Conversational AI.<\/span><\/i><\/a><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

With conversational AI becoming mainstream in both personal (Siri and Alexa) and corporate worlds, almost every industry has witnessed the changing interaction between machines and humans. But to predict the future of conversational AI, it is crucial to have a 360-degree view of the current market. <\/span><\/p>\n

Let’s look at some important numbers signifying the spread of conversational AI:<\/span><\/p>\n