{"id":440013,"date":"2023-07-19T05:21:00","date_gmt":"2023-07-19T05:21:00","guid":{"rendered":"https:\/\/exotel.com\/id\/?post_type=blog&p=440013"},"modified":"2023-11-06T06:28:54","modified_gmt":"2023-11-06T06:28:54","slug":"embrace-direct-routing-microsoft-teams-with-exotel","status":"publish","type":"blog","link":"https:\/\/exotel.com\/id\/en\/blog\/embrace-direct-routing-microsoft-teams-with-exotel\/","title":{"rendered":"Making Better Business Calls with Microsoft Teams: Embrace Direct Routing"},"content":{"rendered":"\n

In the rapidly evolving digital landscape of India, many businesses have found a robust ally in Microsoft Teams, a platform that has revolutionized how they communicate, collaborate, and perform. However, one stumbling block continues to perplex several of these businesses — enabling PSTN (Public Switched Telephone Network) calls. Companies, despite their enthusiasm for leveraging Microsoft Teams<\/a>, often find themselves grappling with challenges. <\/span><\/p>\n

Direct Routing emerges as a promising alternative to tackle such problems, But what exactly is Direct Routing, and how can it alleviate the current challenges faced by businesses? Read on to find out.<\/strong><\/span><\/p>\n

Understanding the Pain Points<\/strong><\/h2>\n

A significant number of Indian businesses leverage Microsoft Teams daily, yet they continue to grapple with the issue of enabling PSTN calls. The reasons behind this problem are manifold. <\/span><\/p>\n

a)<\/strong> Firstly, the intricate regulatory environment in India often complicates matters. <\/span><\/p>\n

b) <\/strong>Secondly, the lack of truly cloud-based solutions forces businesses to depend on a separate telephony infrastructure.<\/span><\/p>\n

Operating a separate telephony infrastructure is far from ideal. It’s not only costly, but it also requires substantial effort and resources to maintain. This predicament has left businesses searching for a comprehensive solution that allows them to maximize the usage of Microsoft Teams without compromising on professional-grade business calls.<\/span><\/p>\n

What is Direct Routing?<\/b><\/h2>\n

Microsoft Direct Routing is a feature within Microsoft Teams that allows organizations to link their external phone lines, transforming Microsoft Teams into a comprehensive office phone system.<\/span><\/p>\n

Two distinct kinds of direct routing exist:<\/span><\/p>\n

i) <\/strong>Customer-premise hosted SBC<\/span><\/p>\n

ii) <\/strong>Operator-hosted SBC, also known as Direct Routing-as-a-Service or<\/span> DRaaS<\/span><\/p>\n

In the first scenario, the customer has to invest significant effort. This is where Exotel stands out, by offering the second option, which is fully compliant with regulatory standards. <\/span><\/p>\n

Read on to learn more<\/strong><\/em>.<\/span><\/p>\n

Direct Routing-as-a-Service<\/b><\/h2>\n

Similar to other “as a Service” frameworks (like cloud, software, and so on), Direct Routing-as-a-Service offers businesses the ability to implement critical Microsoft Teams telephony features without the necessity for specialized in-house IT knowledge or physical infrastructure.<\/span><\/p>\n

Typically, offerings under Direct Routing-as-a-Service incorporate components like SIP connectivity, supervised Session Border Controller (SBC) resources, services including phone numbers and PSTN calling.<\/span><\/p>\n

The perks of Microsoft Direct Routing are manifold. It promotes interoperability, connecting various Unified Communications components seamlessly. It also offers:<\/span><\/p>\n

1. Call Routing<\/b><\/h3>\n

Direct Routing allows for significant per-user cost savings enabling optimal utilization of existing Microsoft 365 license costs<\/span><\/p>\n

2. Enhanced Support<\/strong><\/h3>\n

Access to call statistics regarding handling efficiency, productivity, and call patterns for better backup scenarios.<\/span><\/p>\n

3. Flexibility<\/strong><\/h3>\n

Organizations can maintain a single contract instead of dealing with multiple regional carrier contracts<\/span><\/p>\n

4. Centralization<\/strong><\/h3>\n

Streamline all communications with Direct Routing, facilitating standardization, compliance, and  IT support consolidation.<\/span><\/p>\n

5. Simplicity<\/strong><\/h3>\n

Reduce complexity and  bring efficiency and simplicity to your communication tech stack.<\/span><\/p>\n

6. Agility<\/strong><\/h3>\n

Direct Routing allows easy addition, alteration, or removal of Microsoft Teams users, providing flexibility vital in our rapidly evolving collaboration environment.<\/span><\/p>\n

7. Consistency<\/strong><\/h3>\n

A uniform user interface for both external and internal communications results in a consistent user experience, thereby enhancing productivity and overall user satisfaction.<\/span><\/p>\n

Exotel Collaborates with Microsoft: Launch of Direct Routing for Microsoft Teams Phone in India<\/b><\/h2>\n

In a game-changing collaboration, Exotel and Microsoft, bring <\/span>Direct Routing for Microsoft Teams Phone to businesses in India<\/span><\/a>. <\/span><\/p>\n

Exotel’s cloud-based Direct Routing offering enables PSTN calling for Microsoft Teams Phone customers in India. This solution stands as a significant leap forward in business communication, promising seamless conversations, boosted operational efficiency, and outstanding customer experiences.<\/span><\/p>\n

How the Exotel – Microsoft Teams Integration Works<\/i><\/b>

<\/h3>\n

\"Microsoft<\/p>\n

The Benefits of Cloud-Based Direct Routing by Exotel<\/strong><\/h2>\n

Exotel’s collaboration with Microsoft does more than just fill a gap—it propels businesses forward. This integration with Microsoft 365 provides a cloud-based Direct Routing as a Service in India, which enables inbound and outbound PSTN calling for Microsoft Teams users. The benefits are numerous:<\/span><\/p>\n

\"Microsoft<\/p>\n

1. Cost Efficiency<\/strong><\/h3>\n

Our solution negates the need for an on-premise infrastructure, leading to substantial cost savings and eliminating operational overheads.<\/span><\/p>\n

2. Compliance<\/strong><\/h3>\n

As a licensed Telecom operator in India with a Microsoft certified & tested infrastructure, we ensure adherence to local regulations.<\/span><\/p>\n

3. Flexibility<\/strong><\/h3>\n

Businesses can effortlessly add Direct Inward Dialing (DIDs) and channels for their Microsoft Teams users, providing the flexibility to meet unique business needs.<\/span><\/p>\n

4. Security<\/strong><\/h3>\n

With encrypted connectivity with Microsoft, built-in resiliency and redundancy, and 24\/7 support, we ensure that your business communications are always secure.<\/span><\/p>\n

This is just the beginning. With Exotel and Microsoft joining forces, we’re making strides towards a future where communication is more efficient, effective, and effortless. <\/span><\/p>\n

Transforming Workplace Communication. #LikeAFriend<\/i><\/b><\/p>\n

Want to learn more. Schedule a demo today<\/strong><\/a>!<\/span><\/p>\n<\/body><\/html>\n","protected":false},"excerpt":{"rendered":"

In the rapidly evolving digital landscape of India, many businesses have found a robust ally in Microsoft Teams, a platform that has revolutionized how they communicate, collaborate, and perform. However, one stumbling block continues to perplex several of these businesses — enabling PSTN (Public Switched Telephone Network) calls. Companies, despite their enthusiasm for leveraging Microsoft […]<\/p>\n","protected":false},"author":18,"featured_media":440144,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"tags":[839],"blog-category":[228],"components":[],"class_list":["post-440013","blog","type-blog","status-publish","has-post-thumbnail","hentry","tag-dialer","blog-category-technology-and-roadmap"],"acf":[],"yoast_head":"\nMaking Better Business Calls with Microsoft Teams: Embrace Direct Routing<\/title>\n<meta name=\"description\" content=\"Making Business Calls Better: Empower Communication with Microsoft Teams' Direct Routing and experience seamless conversations, operational\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/exotel.com\/id\/en\/blog\/embrace-direct-routing-microsoft-teams-with-exotel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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