Last Mile Delivery Tracking

Use case

Last mile delivery solution

Track all the orders in real-time, keep your customers updated





Why last mile delivery tracking?

There are currently a few problems that plague the logistics industry. All of them lead to increased costs and loss of customer satisfaction. Exotel offers a simple way to work around these issues and keep the costs under control. It improves the customer experience by leaps and bounds.

How It Works


Delivery executive on the field

Delivery executive calls the Exotel virtual number by entering the order number in the IVR or by clicking a “call the customer” button on their app


Exotel connects to your server

Exotel pings your server with your personnel’s details and your server returns the corresponding customer’s number


Exotel notifies the customer

Exotel dials out the customer number and connects the customer to the delivery executive


Customer responds

Based on the customer’s response, you can deliver or re-schedule the delivery in order to save time and cost


Advantages of Last Mile Delivery Tracking


Better transparency

By including a mandatory phone call to the customer in the standard operating procedure, businesses can get a near real-time update on the inventory status. No more waiting till the end of the day to get the complete picture


Improved tracking

Customers are constantly updated on the order status, thereby reducing the confusion on the expected delivery time


Automated delivery rescheduling

If a delivery fails due to the non-availability of the customer, the delivery agent can update the customer in real time and fix up another suitable time for the delivery


Safeguard customer privacy

You can connect the delivery agent and the customer without revealing either party’s phone number. Keep your customer information secure


Lower cost

No more headaches with reimbursements or multiple SIM cards for the delivery staff. One centralized bill where you only pay for the customer calls made. It’s that simple!


Lower failure rate for COD orders

By making a mandatory call before attempting delivery, losses due to incorrect or fake COD orders comes down drastically, leading to improved cost saving

Here are some added benefits as well

How you can benefit using Exotel cloud telephony for last mile delivery tracking


Dispute resolution

All the calls routed via Exotel are tracked and recorded. This greatly helps in resolving disputes. It provides a complete picture of the dispute in question

Works even where data is patchy

There is no internet dependency. So, this solution can work very well even in cities where the data penetration is low

No more manual data updation

Delivery agents no longer have to trudge through data at the end of a long day. It is updated automatically over an IVR call.


reduction in customer complaints about delivery failure and rescheduling


cost saving due to one centralised bill without reimbursements


lesser failed Cash on Delivery orders.

exotel - last mile delivery

Cloud Telephony for Last Mile Delivery Operations

With a boom in the e-commerce sector, last-mile delivery is garnering a lot of attention. And it does not entail only faster deliveries. This white paper aims to look into bridging the gap of communication between the customer and the company in delivering the product.

Asia Pacific’s most innovative companies use Exotel

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Sudhanshu Raheja

In terms of delivery rates, we have been able to push it up from about 84% to 92%

Head of Mobile, GOJEK

Shirish Subramanian

Great product, great team, and we’d love to see you scale crazy heights.

Head - Sourcing & Operations, Fabelio


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy


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Get $ 15 worth free call & SMS credits

The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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