Virtual Receptionist is a smart IVR system which helps connect customers to the right department automatically. It answers to the needs of the customer 24*7, without human intervention. Using the virtual receptionist service, you’ll be also able to track & monitor customer calls to provide a superior customer experience & increase brand loyalty.
All the calls are answered, even after business hours. This ensures good customer experience every single time.
Virtual receptionist can replace your human receptionist. This saves manpower training and operational costs.
Virtual receptionist can be integrated with your CRM, which means that all the customer calls, information, query is stored and can be accessed at will.
Since the virtual receptionist routes call to all the departments, customer engagement analysis can be tracked across departments.
Using IVR you can play a welcome greeting as soon as the call connects. Inform them of the average call waiting time and other useful information.
Monitor and record all the customer calls. This will help you in improving customer experience, training agents, and more.
You can easily access the weekly call reports & live analytics to make better business decisions.
Calls get distributed across agents depending on the pre-set distribution conditions. The distribution can be sequentially, randomly or according to a priority.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Great product, great team, and we’d love to see you scale crazy heights.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
No extra charge for infrastructure or setup
Features like call recording, call tracking, IVR & more
Get all relevant call reports, live analytics, and campaign reports
Choosing a reliable IVR service provider is the key to implement a robust IVR system. Below are some of the important factors to consider:
1. Reliability: Check your service provider's uptimes as it directly affects your system.
2. Flexible APIs: Check if your IVR service provider’s APIs are flexible and easy to implement in your backend systems.
3. Data Privacy: Always choose a company that is ISO certified and exercises enterprise-grade security practices.
4. Platform Scalability: Always choose an IVR provider that can quickly scale up or down as per your business needs.
5. Customer Support: Choose an IVR service provider that assures you of timely support in case you run into problems.
The cost of your IVR solution is based on your usage. We can get you a detailed summary of the pricing for your requirement.
IVR software is fully customisable. Depending on your needs, you can build a semi-automated IVR, where a human is involved in the call flow, or a fully automated IVR where a bot is involved or you can also build a hybrid IVR where both a human and a bot can be involved in the call flow.
Some of the advantages of using an IVRS number are:
1. Provide a better customer experience for your customers.
2. Get a better brand image.
3. Be available even after the business hours.
4. Handle larger call volumes with a lean team.
5. Get call information and other rich data for analytics and training purposes.
6. Scale as you wish and achieve a great level of efficiency.
The different types of IVR are 'Single-Level IVR' and 'Multi-Level IVR'. Multi-Level IVRs are good for businesses with multiple departments.
We can help you out with that. Depending on your business needs, we will help build a suitable IVR flow. Contact us to know more.
IVRS stands for Interactive Voice Response System. It is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad. What this means is, when you call, the voice on the other end will be a computer generated voice. You can use your phone’s keyboard to create a certain outcome. For example, “Press 1 to speak to our Support team” and “Press 2 to speak to our Sales team”. Now as you press 1, you get connected to the support team (a human) at the other end and get your query solved.
It's extremely simple. Click below to sign-up for a free trial, and our executives will get in touch with you for further assistance.
IVR stands for Interactive Voice Response. It is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad.