Virtual receptionist

Virtual Receptionist

A smart call answering service for your business




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cloud communications

What is a virtual receptionist?


Virtual Receptionist is a smart IVR system which helps connect customers to the right department automatically. It answers to the needs of the customer 24*7, without human intervention. Using the virtual receptionist service, you’ll be also able to track & monitor customer calls to provide a superior customer experience & increase brand loyalty.

Advantages of a virtual receptionist service


Better customer experience

All the calls are answered, even after business hours. This ensures good customer experience every single time.


Decreased costs

Virtual receptionist can replace your human receptionist. This saves manpower training and operational costs.


CRM integration

Virtual receptionist can be integrated with your CRM, which means that all the customer calls, information, query is stored and can be accessed at will.


Customer engagement

Since the virtual receptionist routes call to all the departments, customer engagement analysis can be tracked across departments.

Try Exotel’s virtual receptionist free for 7 days

Get free Call & SMS credits on sign-up

Features of a phone answering service


IVR Greeting

Using IVR you can play a welcome greeting as soon as the call connects. Inform them of the average call waiting time and other useful information.


Call recording

Monitor and record all the customer calls. This will help you in improving customer experience, training agents, and more.



You can easily access the weekly call reports & live analytics to make better business decisions.


Call distribution

Calls get distributed across agents depending on the pre-set distribution conditions. The distribution can be sequentially, randomly or according to a priority.

Cloud telephony for Marketplaces

With marketplaces that connect buyers and sellers, a phone call is a very important bridge. This whitepaper tells you how a marketplace can take the guesswork out of their calls and work with metrics that make sense.


Asia’s most innovative companies use Exotel

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Sudhanshu Raheja

In terms of delivery rates, we have been able to push it up from about 84% to 92%

Head of Mobile, GOJEK

Shirish Subramanian

Great product, great team, and we’d love to see you scale crazy heights.

Head - Sourcing & Operations, Fabelio


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Try Exotel’s virtual receptionist free for 7 days

Get free Call & SMS credits on sign-up

Why Exotel

Here’s why you should use Exotel’s virtual receptionist as your phone answering service


No installation cost

No extra charge for infrastructure or setup


Integrate easily

Integrate our APIs seamlessly with all the leading CRMs in the market.


Best-in-class features

Features like call recording, call tracking, IVR & more


In-depth Analysis

Get all relevant call reports, live analytics, and campaign reports

Additional resources for you to understand Virtual Receptionist better:


How to choose the best IVR service provider in India?

Choosing a reliable IVR service provider is the key to implement a robust IVR system. Below are some of the important factors to consider:

1. Reliability: Check your service provider's uptimes as it directly affects your system. 

2. Flexible APIs: Check if your IVR service provider’s APIs are flexible and easy to implement in your backend systems.

3. Data Privacy: Always choose a company that is ISO certified and exercises enterprise-grade security practices.

4. Platform Scalability: Always choose an IVR provider that can quickly scale up or down as per your business needs.

5. Customer Support: Choose an IVR service provider that assures you of timely support in case you run into problems.

What is the cost of IVR system in India?

The cost of your IVR solution is based on your usage. We can get you a detailed summary of the pricing for your requirement.


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How customizable is SMART IVR?

IVR software is fully customisable. Depending on your needs, you can build a semi-automated IVR, where a human is involved in the call flow, or a fully automated IVR where a bot is involved or you can also build a hybrid IVR where both a human and a bot can be involved in the call flow.

What are the advantages of using an IVR?

Some of the advantages of using an IVRS number are:

1. Provide a better customer experience for your customers.
2. Get a better brand image.
3. Be available even after the business hours.
4. Handle larger call volumes with a lean team.
5. Get call information and other rich data for analytics and training purposes.
6. Scale as you wish and achieve a great level of efficiency.


What are the different types of IVR?

The different types of IVR are 'Single-Level IVR' and 'Multi-Level IVR'. Multi-Level IVRs are good for businesses with multiple departments.

Which type of IVR should I use?

We can help you out with that. Depending on your business needs, we will help build a suitable IVR flow. Contact us to know more.


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What does IVRS stand for?

IVRS stands for Interactive Voice Response System. It is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad. What this means is, when you call, the voice on the other end will be a computer generated voice. You can use your phone’s keyboard to create a certain outcome. For example, “Press 1 to speak to our Support team” and “Press 2 to speak to our Sales team”. Now as you press 1, you get connected to the support team (a human) at the other end and get your query solved.

How do I Sign-up for the free trial?

It's extremely simple. Click below to sign-up for a free trial, and our executives will get in touch with you for further assistance.


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What is IVR?

IVR stands for Interactive Voice Response. It is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.