Have a personalised IVR prompt that greets your customers and route their calls to the relevant team.
Upload a recording or get a message recorded by our professional voice over artist.
Customise the IVR menu according to your business needs without 3rd party assistance
We will notify you when you or your agent misses a call, changes their activity state on Exotel, changes your call flows and more.
You can customise the kind of notifications you’d like to receive to ensure that we don’t flood your inbox.
Exotel is the only cloud telephony company in Indonesia that offers unlimited channels.
Unlimited channel capacity on all plans.
Improve your product/service using call recordings which are available in your inbox.
Listen to every agent’s recording to understand and evaluate their performance.
Use call recordings to resolve customer complaints
Just drag-drop and build your call flow. Don’t wait for developers to code them.
You can use the call flows created using the App builder right away!
Our Visual APIs work on the WYSIWYG (what you see is what you get) principle.
Get a detailed daily reports with call statistics for your company, individual agents as well as groups that you create.
Call stats include the number of calls answered, dialed, missed, the average duration of calls and a lot more.
Through your call stats, you’ll now be able to keep a close on agent productivity and suggest improvements wherever necessary.
Get detailed analytic on all the campaigns you run with information on the status of each call and SMS
Look at call data to identify patterns and staff teams according to the volumes and avoid missing calls.
You can set up an automated IVR call for your customers to confirm their COD orders and avoid cost on COD cancellation. Companies can cut their op losses by upto 80% with COD confirmation.
Since your calls are automated, your agents can now spend their time on other tasks that need their attention.
Keep your customers informed about their order by sending out automated SMSes.
Send out automated SMS updates to your customers when you have offers or announcements.
Set up an automated outbound IVR to generate feedback.
Missed Call campaigns cost comes to down to zero for customers, therefore drastically improving engagement
Easy tool for collecting feedback, increasing app downloads, surveys, verification, voting, opt-in subscriptions, etc.
Good customer experience even for callers who call you outside of your working hours to hear an IVR that says you will get back to them soon.
Automatically route calls to agents who will speak to them in a language they’re comfortable in based on the region they’re calling from.