An enterprise phone system is a modern-day business communication solution that is capable of handling inbound, outbound, and internal communication calls of any enterprise – all without the need of installing any on-prem equipment. Additionally, the enterprises get access to advanced communication features like automatic call recordings, detailed call analytics, live call transfer, auto-dialers, call queuing, smart call forwarding, and more.
Your cloud-based enterprise phone service can be set up in within an hour.
No need for special headsets, wires, servers or handsets. Just some phones will do.
Employees can make calls anytime, from anywhere, right from their mobile phones.
If you already have a CRM/help desk solution, cloud telephony integrates with that too.
Hosted enterprise telephony solutions can scale based on your needs, no CapEx.
Get the benefits of new technology and features with near-zero downtime.
Business communication is nothing if not reliable. We pride ourselves on the best-in-class uptimes of 99.94%. This includes operator uptimes too.
Securing your business data is our number one priority. And to ensure this, we’ve put the right security policies and procedures in place. Exotel’s platform is ISO 27001:2013 certified and provides multiple layers of security to protect sensitive customer data.
In 2019, Exotel powered more than 4 billion calls and connected 375 million people across the world. (To put things in perspective, that number is a few million more than the population of the USA). Focus on building your business. Leave the communication to us.
Exotel is the only cloud telephony provider that maintains a dedicated service status page. This page provides our customers with transparent and accurate real-time information and incident updates on each of the Exotel services.
Exotel’s customer happiness team values your time and truly cares about your success. Therefore, be assured to get the best-in-class support from our agents – 18×7 via phone, email or Twitter.
Innovation is in Exotel’s DNA. With us, you’re investing in a future-proof communication platform.
Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.
Streamline your calling process and improve your agents’ productivity using our auto dialer software. Whether you’re calling to conduct surveys, take feedback, or for sales, auto-dialer helps your agents to get more done in less time.
Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
Transfer calls to the right agents contextually and instantly in a click of a button. Improve customer experience and reduce resolution times.
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Great product, great team, and we’d love to see you scale crazy heights.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
ISO 27001:2013 certified information security management system
Gain competitive advantage with our patented solutions
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter