The Best & Reliable DID Number Provider in Indonesia

What is a DID Number?

Direct Inward Dialing (DID) numbers are virtual phone numbers (also known as SIP trunk numbers) that enable you to route calls to your existing telephone lines. DID numbers are used to assign direct numbers to specific members in the team, without the need of multiple physical telephone lines. They are phone numbers with intelligence that can help you manage calls the way you want to.

The simplest way that businesses make use of DID numbers in Indonesia, is to route incoming customer calls. When a customer calls the business, they hear an IVR greeting that asks them who they want to speak to and forwards their call to the right agent based on their inputs.

DID numbers makes it easier for business to monitor the calls for performance analysis – track the number of calls missed, the turnaround time of an agent, time spent on call and customer call recordings.

Why does your business need a DID Number?


Easy to Manage

Automatically redirect incoming customer calls to the right agents based on their inputs through an IVR. No more having to juggle multiple phone numbers.


Better Control

All the calls are routed via a DID number (s) and kept track of. Use this information to resolve disputes and confusions in customer conversations, easily.


Sound Competent

A professional image for your business and a good rapport with customers. All without burning a hole in your pocket.


Daily Detailed Analytics

Keep a close watch on the incoming calls, calls missed, customer conversations, agent performance and optimize for better results in no time with a DID number.


One Number for Business

Your entire team can be connected to a single number. No more losing customer information, trying to juggle across multiple phone numbers.


Scale as You Grow

Scale as you go, without having to worry about infrastructure bandwidth. No limit on channels or the number of parallel calls.

Try Exotel’s Cloud Telephony Suite for Free

Get $ 15 worth free call & SMS credits for 15 days

Advantages Of a DID Number

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Efficient Customer Communication

A single system to manage all your customer communication. Keep track of all incoming calls and conversations from a unified dashboard.

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Cost Effective

One DID number is all you need. Completely customise the system to suit your business needs and cut additional costs instantly.

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Scale As You Wish

Don’t worry about the infrastructure or maintenance of your DID number. Scale as you grow easily and pay as you go!

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Easy Integration

A DID number easily integrates with other cloud softwares, making customer relation management (CRM) efficient.

Get a Single DID Number for an Entire Team

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Asia Pacific’s most innovative companies use Exotel

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Sudhanshu Raheja

In terms of delivery rates, we have been able to push it up from about 84% to 92%

Head of Mobile, GOJEK

Shirish Subramanian

Great product, great team, and we’d love to see you scale crazy heights.

Head - Sourcing & Operations, Fabelio


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy



How do I get a free trial?

Its very simple! Click below to start your free trial.


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What's the cost for this service?

The cost of the DID number service is based on your usage. Contact us to get a detailed description of the pricing for your requirement.


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Why do businesses use a DID number?

Because of the following advantages:

1. Provide a personalised customer experience.
2. Get unlimited call handling facility.
3. Achieve efficiency due to less call drops.
4. Build a professional image and be available even after the business hours.

How do DID numbers work?

With Exotel, DID numbers or Exophones can work in two ways:

1. Get a virtual number and use the system: Here, the customer signs up for an Exotel account, gets a virtual telephone number, and publishes this on his website.

2. Use your existing number and forward calls to the DID number: Quite often, customers want to keep their personal numbers as the customer-facing number. In such cases, the user can use their own phone number as the customer-facing number and then forward all calls to the virtual number.

What is a DID Number?

A DID number or virtual number is a phone number that does not have a direct phone line associated with it. Using a DID number in India, you can route calls to one or many physical phone numbers (landline or mobile numbers). To put it simply, it is a number on the cloud that requires no equipment to get started.

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in the Asia Pacific region.


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter


Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs


Extensive Reporting

Easy to understand, detailed reports sent every day

Ebook: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.