Payless Africa Drives 75% CSAT Through Unified Customer Experience

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CSAT improved from 45% to 75% in two months
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First Call Resolution increased from 60% to 85%
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Agent productivity surged by 40%, handling 21 interactions per hour
About Payless Africa

Payless Africa, headquartered in Nairobi, is revolutionizing financial services across Africa. With 500,000 registered users and growing, the fintech company focuses on making financial services accessible and affordable. Under the leadership of award-winning innovator Derrick Gakuu, Payless Africa has established itself as a pioneer in financial technology solutions.

 

 

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