Yes, you can now have your businesses conversations over cloud. We provide a web and API based setup for businesses to manage customer conversations. There is no requirements for a bulky box, wires and other hardwares. Agents can now work remotely.
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Get a virtual number (Exophone ) on. Divert calls from your customer facing number to the your virtual number.
Improve your caller experience by creating an IVR greeting and customizing the call flow.
Calls can to routed to the right agents with Smart call routing feature.
Just drag-drop applets and build your call flow. Don’t wait for developers to code them.
Setup a call center in minutes. No hardware installation. No maintenance.
Agents can work remotely just by signing into a web portal.
Build comprehensive call flows, edit your IVR greeting, customize your on-hold tone etc. all by yourself. Just plug-in your phone and you’re good to go!
Save costs on infrastructure and maintenance. Get access to features more powerful than a traditional setup with a fraction of the cost.
With a robust platform that provides the best analytics to make the most informed business decision.
Set up a professional automated attendant script and forward calls to the right agents.
Our dashboards records all your calls for you to review later.
Exotel sends you daily reports for you to analyse and optimize your processes.
Never miss a call due to unavailable lines. Exotel offers unlimited channels.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
In terms of delivery rates, we have been able to push it up from about 84% to 92%
Great product, great team, and we’d love to see you scale crazy heights.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day