Heartbeat API

Get the pulse of your virtual number in a heartbeat.

 

Activate here (My account > Notification settings > Webhook notifications)

 

 

What is Heartbeat API?

Heartbeat API* monitors the health of your Exophone in real time.

Exotel prides in providing highly reliable communication infrastructure. However, some external factors like fibre cuts, network congestion etc., are beyond our control.

Heartbeat API helps you gain visibility into your operational health of your Exophone by continuously initiating calls across different combinations of Exophones to derive its status. A business can use this information to understand if they need to consider fallback options.

*This product is still in the beta phase.

How It Works

1

Exotel monitors connectivity health of all ExoPhones continuously in an automated manner.

2

Customer subscribes to the Heartbeat API to receive real time notifications about their Exophones’ health. Subscribe here

(My account > Notification settings > Webhook notifications)

3

Exotel pings the customer’s configured URL continuously about the health status of their Exophone.

4

Customer is notified of the Exophone health in real time, which helps them take follow up actions from their end

What makes the Heartbeat API tick?

Monitor

Know the health of your Exophone in real time, and set alerts to notify downtimes

Act

Automate response to situations when an Exophone goes down, thereby minimising the customer impact

Analyse

Evaluate downtime data to ensure uninterrupted availability to the customers

FAQs on Heartbeat API

Products which are released under beta are new solutions/features that we continue to build/tweak based on feedback from customers and closely monitor for issues. This is to ensure that such newly launched products meet the high quality standard of Exotel general availability guidelines. View beta support documentation
You can find the Heartbeat API docs in our developer portal
Heartbeat is available for free for a limited time period during its beta phase. Upon the completion of beta phase and launch of heartbeat as general availability, Exotel may choose to charge for the same. An advance notification shall be provided in regard to completion of beta phase and pricing.

On Exotel’s Reliability

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

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