Heartbeat API

Heartbeat API

Get the pulse of your virtual number in a heartbeat.


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What is Heartbeat API?

Heartbeat API* monitors the health of your Exophone in real time.

Exotel prides in providing highly reliable communication infrastructure. However, some external factors like fibre cuts, network congestion etc., are beyond our control.

Heartbeat API helps you gain visibility into your operational health of your Exophone by continuously initiating calls across different combinations of Exophones to derive its status. A business can use this information to understand if they need to consider fallback options.

*This product is still in the beta phase.

How It Works


Exotel monitors connectivity health of all ExoPhones continuously in an automated manner.


Customer subscribes to the Heartbeat API to receive real time notifications about their Exophones’ health. Subscribe here.



Exotel pings the customer’s configured URL continuously about the health status of their Exophone.


Customer is notified of the Exophone health in real time, which helps them take follow up actions from their end

What makes the Heartbeat API tick?


Know the health of your Exophone in real time, and set alerts to notify downtimes


Automate response to situations when an Exophone goes down, thereby minimising the customer impact


Evaluate downtime data to ensure uninterrupted availability to the customers


What does beta phase mean?

Products which are released under beta are new solutions/features that we continue to build/tweak based on feedback from customers and closely monitor for issues. This is to ensure that such newly launched products meet the high quality standard of Exotel general availability guidelines. View beta support documentation

Where can I find the API docs?

You can find the Heartbeat API docs in our developer portal

What is the pricing?

Heartbeat is available for free for a limited time period during its beta phase. Upon the completion of beta phase and launch of heartbeat as general availability, Exotel may choose to charge for the same. An advance notification shall be provided in regard to completion of beta phase and pricing.

On Exotel’s Reliability

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Ranjana DK

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart


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