I recently got my number ported from Operator A to Operator B. As an experiment, I tried this for both postpaid and prepaid number.
Given below are the steps which you need to follow, these are the same steps which you will find on most of the telecom operator’s website too. I will try and through some insights into the problems I faced and how best you can work around it.
- Send a message to PORT <space> Mobile Number to 1900 Eg: PORT 7777777777 and send this message to 1900. You will receive a UPC Code in the message. Note it down. The UPC is valid for 15 days (30 days in case of J&K, NE & Assam Service Areas).
- Now go to the nearest Customer service center or the retailer of the operator you want to shift to and fill the Form and pay Rs. 19. In the form, you have to mention UPC Code ( From Step 1). Submit your Identity, Address Proof, and Photograph. For Corporate/Company connections a NOC is required for MNP, duly signed and stamped on the company letterhead by the authorized signatory of the company along with the other documents.
- The customer center will give an empty sim, after your payment and document submission. Within 1 day you will receive an acceptance message to confirm the porting.
- Change over takes place on the 7th working day (15th working day in case of Jammu & Kashmir, Assam, and North East service areas). You will get an SMS from the operator with the date and time for porting. The service disruption time shall be around 2 hrs during night time of the date/time of porting.
- Insert the new sim in your phone, Now you are on the new network with the old number.
Once you ported to the new operator, the minimum time to stay with the new operator is 3 months. So in this 3 months time, you cannot port your number once again. Also, MNP currently is possible only within your telecom circle Eg- MH circle number cannot be ported to KA circle, It can be ported from say Vodafone-MH to TATA-MH only.
I have gone through this process for both prepaid as well as postpaid connections and in my experience porting a prepaid sim card is the fastest and easier than postpaid.
The reasons which make mobile number portability in a postpaid connection difficult are as follows:
- You need to clear all your dues up to the time of porting (when there is a 2-hour service disruption). In case you have any dues pending, your current operator can reject your porting request.
- During this time you will get calls from the retention team of the current operator asking you the reasons for porting out and they will try and resolve your problem and offer you competitive plans to retain you.
- After getting past these hurdles, they will finally honor your MNP request. It took me 10-14 days to port my postpaid number out.
For prepaid, there was not much hassle and the transition was very smooth. As promised, it took 7 working days for the porting to happen. The reason being 25.0%* of an Operator’s revenue comes from 4.0%* of its postpaid customers. Hence when you port out a prepaid connection the revenue impact to the operator is not much. (*Rough Estimate)
My suggestion would convert your postpaid connection to prepaid and then the MNP process will be very smooth.
Transfer of Ownership is a very tricky procedure and each operator has his own set of rules which they follow. For example Operator A will charge you some amount as the transfer fee, Operator B will refuse Transfer of Ownership since it does not adhere to some of its policy. In India, we have more than 8 telecom operators and this process is very operator specific. Hence you will need to get in touch with your operator to know the exact procedure.
Also, MNP process can be used in case you want to do Transfer of Ownership as well. In this case, all you need to do is submit the documents of the new owner to the new operator while doing the above MNP procedure.