A field workforce management solution is a digital platform for engaging frontline employees. It allows field staff to securely make calls from their mobile phones through an API. It also acts as a field service management solution enabling managers to monitor and analyze data, resolve disputes, and operationalize best practices.
It improves the efficiency of calls through advanced features like number masking, auto dialer, real-time notifications, etc. And offers better visibility into field sales operations with analytics and dashboards.
The only things you need are existing mobile phones and an internet connection.
Equip staff with auto dialing and triggered notifications for timely action.
Spend less on maintenance, while enjoying better functionality than legacy systems.
Assign the right assignments to the right personnel, clearly and directly.
Make processes mobile — and faster — by eliminating the need for physical drop-in.
Shield private data from misuse by giving restricted access to customer’s information.
Know exactly which customer an employee is with, where, and for how long.
Allocate specific tasks and track whether they are completed.
Use insights about call timing, duration, number of attempts etc. for better decision-making.
Exotel’s API allows click-to-call from mobile phones, anywhere, anytime. This way your agents can reach your customer within a few clicks, and thus, they end up saving time by not having to manually dial a new number each time.
Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
Streamline your calling process and improve your agents’ productivity using our auto dialer software. Whether you’re calling to conduct surveys, take feedback, or for sales, auto-dialer helps your agents to get more done in less time.
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
The field workforce management solution works on Exotel’s cloud telephony platform that offers cloud communication services for businesses. The cloud phone systems ensure that businesses have scalable and reliable access to a unified communication platform without having to worry about infrastructure setup or CAPEX.
Based on the plan you choose, Exotel offers unlimited channels for a certain number of agents, with a minimum of three agents per integration. There is no cap on the maximum number of agents who can be onboarded.
Every call made through Exotel’s cloud telephony platform is documented through the call recording software. This helps hold field agents accountable for their interactions and verify customer dispute claims. Learn more about this solution by scheduling a callback from an expert from our team.
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