Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful.
Have a personalised IVR prompt that greets your customers and route their calls to the relevant team. Get your customers to choose who they’d like to speak to with “Press 1 for sales, 2 for support” etc.
Upload a recording or get a message recorded by our professional voice over artist. You can even record a message using your mobile phone.
Customise the IVR menu according to your business needs. No need to wait for IT assistance or a 3rd party to make changes.
Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. Stay informed about your business calls and serve your customers better.
We will notify you when you or your agent misses a call, changes their activity state on Exotel, changes your call flows and more.
You can customise the kind of notifications you’d like to receive to ensure that we don’t flood your inbox.
When we started Exotel, we decided never to let a customer miss even a single call due to channel capacity constraints.
Exotel is the only cloud telephony company in India that offers unlimited channels.
Unlimited channel capacity on all plans
Call monitoring allows you to make better business decisions, train your agents right as well as resolve customer disputes.
With Exotel, all your calls, both incoming and outgoing, are recorded and will be available on your dashboard. Customer conversations are a wealth of information. They provide insights that you can use to improve your product or service and your customer operations. Call recordings are available in just a few minutes in your inbox.
Give your agents the opportunity to learn with real call recordings. No need to create dummy scenarios when they can understand from the best agents on how to handle customers.Listen to every agent’s recording to understand and evaluate their performance.
Use call recordings to resolve customer complaints. While is it natural for misunderstandings to occur, having the conversation recorded is the best way to address these issues.
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
Just drag-drop and build your call flow. Don’t wait for developers to code them.
You can use the call flows created using the App builder right away!
Our Visual APIs work on the WYSIWYG (what you see is what you get) principle.
Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.
Get a detailed daily reports with call statistics for your company, individual agents as well as groups that you create.
Call stats include the number of calls answered, dialed, missed, the average duration of calls and a lot more.
Through your call stats, you’ll now be able to keep a close on agent productivity and suggest improvements wherever necessary.
Think Google Analytics for your calls
Get detailed analytic on all the campaigns you run with information on the status of each call and SMS.
Look at call data to identify patterns and staff teams according to the volumes and avoid missing calls.
You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc
You can set up an automated IVR call for your customers to confirm their COD orders and avoid cost on COD cancellation. Companies can cut their op losses by upto 80% with COD confirmation.
Since your calls are automated, your agents can now spend their time on other tasks that need their attention.
Keep your customers informed about their order by sending out automated SMSes.
Send out automated SMS updates to your customers when you have offers or announcements.
Missed call to get a service is a very “Indian” way of doing business. It is also an incredibly useful tool for customers. Ask your clients to give a missed call to a number and customize the response to suit your business.
Missed Call campaigns cost comes to down to zero for customers, therefore drastically improving engagement while keeping your investments in check.
Easy tool for collecting feedback, increasing app downloads, surveys, verification, voting, opt-in subscriptions, etc. Learn how you can use missed call marketing for your business based on your vertical.
You can route calls based on a lot of conditions like time of the day a customer calls, the geography a customer is calling from or even the customer who is calling.
Good customer experience even for callers who call you outside of your working hours to hear an IVR that says you will get back to them soon.
Automatically route calls to agents who will speak to them in a language they’re comfortable in based on the region they’re calling from.
Connect preferred customers to the right account managers for a great customer experience.