Exotel, the cloud telephony platform, has partnered with software company Zendesk to provide end-to-end multichannel support to Zendesk’s customers in India, reports ET.
After Ola, taxi aggregator app Uber has now introduced the number masking feature on its platform to ensure that mobile numbers of its customers remain undisclosed to drivers.
With the GST ghost riding over everyone’s head, we decided to partner with Tally to help SMEs get a little less spooked with GST. The result? They’re now less spooked, and we’re all happy.
Cloud telephony firm Exotel today said its API platform has forayed into Southeast Asian markets including Singapore, Malaysia, and Indonesia.
“We are the Lego of communication”, states Shivku when asked about what Exotel is today. A lego piece, which powers over 3 million conversations between businesses and their customers every day and has connected over 93 million people with businesses in the last financial year.
Cloud telephony startup Exotel has set up a research division to spur innovation in the voice space. Called Exotel Labs, the division will have a team of researchers specializing in machine learning, data mining, and signal processing.
Cloud telephony has been around for over half a decade in India and the market has accepted it in a much better fashion than what was originally anticipated.
Customer support is one of the biggest pillars that an eCommerce business stands on. Especially in India, where the growth of eCommerce companies is throwing up problems like payments, logistics and the need for good customer support. Indians still like to talk over the phone than sending email.
Shivakumar Ganesan, Founder of Exotel, spoke with Business Today’s Taslima Khan about his entrepreneurial journey and why he pivoted his start-up from a classifieds business to a cloud telephony venture.
Set up in 2004 as a not-for-profit children’s book publisher with a mission to see ‘a book in every child’s hand’, Pratham’s most recent campaign, ‘Missed Call Do, Kahaani Suno’
Exotel’s solution enables SquadRun to overcome challenges of data privacy and business operational needs for its new call service SquadVoice. After the launch of data operations business service in 2014, SquadRun Inc.
Cloud telephony firm Exotel is acquiring Singapore’s voice-based social media startup Croak.it! to get an edge over its competitors. This is the first acquisition for Bengaluru-based Exotel, which is targeting to achieve a revenue of about, Rs 185 crore in next two years.
Cloud telephony services provider Exotel today announced the appointment ofAnandakumar as its chief finance and strategy officer andRashmme Eshwar as the HR head.
In an attempt to strengthen its offerings, Bengaluru-based cloud telephony start-up Exotel has acquired social media startup Croak.it for an undisclosed amount. Croak.it was backed by Singapore’s Pix Venture Capitalists.Started in 2012, Croak.it is a voice recognition-based social media platform..
Exotel, a Bangalore-based start-up was born out of a need to bring together multiple phone lines of a company customer support into a single one. Setting up a traditional business phone system involves investing in infrastructure, hiring technology consultants, which eats into a small business’s core focus…