Exotel API at Your Service to Customize Your Phone System

Advantages of Using Exotel’s Easy-to-Use APIs

Personalise

Every caller who reaches out to you is different. So, why should they receive the same treatment? Exotel APIs can be used to play personalized greetings, divert them to a unique call flow, show premium customers some extra love.

 

Integrate

Make calling easy for customers everywhere – your website, mobile app or any other platform.

Use Exotel APIs (like Call API & SMS API) to integrate your business phone system across properties making calling a simple affair. Think, in-app calling while booking a cab or click to call features on websites or calling customers from a dashboard.

Synchronize

Integrate telephony & CRM to give your agents all the information they will need on a call.

Exotel APIs allows you to push call information, call recordings etc to your CRM to ensure that is no information lost in translation between the two. Imagine the customer’s plight if they have to repeat the complaint history to every agent.

Exotel’s API can be Integrated with a Variety of Functionalities

Exotel API Cloud Telephony

What our customers have to say

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

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Try Exotel free for 15 days

Get ₹ 1000 worth free call & SMS credits

The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

18×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

E-book: Cloud telephony in a nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.



Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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