Every caller who reaches out to you is different. So, why should they receive the same treatment? Exotel APIs can be used to play personalized greetings, divert them to a unique call flow, show premium customers some extra love.
Make calling easy for customers everywhere – your website, mobile app or any other platform.
Use Exotel APIs (like Call API & SMS API) to integrate your business phone system across properties making calling a simple affair. Think, in-app calling while booking a cab or click to call features on websites or calling customers from a dashboard.
Integrate telephony & CRM to give your agents all the information they will need on a call.
Exotel APIs allows you to push call information, call recordings etc to your CRM to ensure that is no information lost in translation between the two. Imagine the customer’s plight if they have to repeat the complaint history to every agent.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day