Enterprise Phone System

Enterprise Phone System For All Your Communication Needs

Efficiently manage inbound, outbound, and internal phone calls across business functions with a hosted enterprise telephony solution.


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What is an Enterprise Phone System?


An enterprise phone system is a modern-day business communication solution that is capable of handling inbound, outbound, and internal communication calls of any enterprise – all without the need of installing any on-prem equipment. Additionally, the enterprises get access to advanced communication features like automatic call recordings, detailed call analytics, live call transfer, auto-dialers, call queuing, smart call forwarding, and more.

How does Enterprise Phone System work?

Find out how Exotel’s Enterprise Phone System works and how you can use it in this video

Benefits of Exotel’s Enterprise Phone System

Quick set-up

Your cloud-based enterprise phone service can be set up within an hour.

No extra equipment

No need for special headsets, wires, servers or handsets. Just some phones will do.


Employees can make calls anytime, from anywhere, right from their mobile phones.

Easy to integrate

If you already have a CRM/help desk solution, cloud telephony integrates with that too.


Hosted enterprise telephony solutions can scale based on your needs, no CapEx.

Regular upgrades

Get the benefits of new technology and features with near-zero downtime.

Why Enterprise Businesses love Exotel


Business communication is nothing if not reliable. We pride ourselves on the best-in-class uptimes of 99.94%. This includes operator uptimes too.


Securing your business data is our number one priority. And to ensure this, we’ve put the right security policies and procedures in place. Exotel’s platform is ISO 27001:2013 certified and provides multiple layers of security to protect sensitive customer data.


In 2019, Exotel powered more than 4 billion calls and connected 375 million people across the world. (To put things in perspective, that number is a few million more than the population of the USA). Focus on building your business. Leave the communication to us.


Exotel is the only cloud telephony provider that maintains a dedicated service status page. This page provides our customers with transparent and accurate real-time information and incident updates on each of the Exotel services.

Customer Focus

Exotel’s customer happiness team values your time and truly cares about your success. Therefore, be assured to get the best-in-class support from our agents – 24×7 via phone, email or Twitter.


Innovation is in Exotel’s DNA. With us, you’re investing in a future-proof communication platform.

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

– Shashank ND, CEO

cloud communications
Shashank ND Practo

Explore our enterprise features


Multi-level IVR

Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.


Auto Dialer

Streamline your calling process and improve your agents’ productivity using our auto dialer software. Whether you’re calling to conduct surveys, take feedback, or for sales, auto-dialer helps your agents to get more done in less time.


Call Recording

Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.


Live Call Transfer

Transfer calls to the right agents contextually and instantly in a click of a button. Improve customer experience and reduce resolution times.


Call Analytics

Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.


Visual drag-drop APIs

With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.

Here’s what our customers have to say

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Ranjana DK

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart


Ebook: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business.

How Enterprises use Exotel’s Phone System

How Ola using Exotel connects drivers and riders without compromising on customer privacy

Read Story

Exotel helped Practo revolutionise the way people connect with doctors

Read Story

How Swiggy streamlined its operations with Exotel

Read Story


Who should use Enterprise Phone Systems?

Corporate businesses, large banks and financial institutions, or scaling enterprises that need to handle thousands of agents all without compromising on data security, reliability, and scalability can make the best use of Exotel’s enterprise business phone systems.


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What is the difference between enterprise and small business phone system?

The primary difference between enterprise and small business phone systems are business needs. Enterprises require a robust and scalable communication platform that is reliable and secure at the same time. Small businesses, on the other hand, require cost-effective and flexible remote-ready solutions.


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What equipment do we need for setting up an enterprise phone system?

Only telephone devices and internet-enabled laptops/computers. Exotel’s enterprise business phone systems don’t require you to install any other infrastructure locally.


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Is enterprise business data secure on Exotel's cloud platform?

Exotel’s ISO 27001:2013 certified security management system and features like number masking make sure that confidential customer data is secure.


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How is an Enterprise Phone System better than EPABX?

Unlike EPABX, hosted business phone systems don’t require expensive hardware. They can scale based on volume. Can route to mobile phones, enabling remote work. Offer advanced analytics dashboard for IT and operations leaders.


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Can field staff use the Enterprise Phone System?

Yes! Cloud telephony is perfect for staff who are on-the-go or working remotely, whether they need to make outbound calls or receive inbound calls. 

(Learn more about this use-case  schedule a callback from our cloud telephony experts.)


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We’ve helped 4,500+ companies worldwide to simplify their business communication strategy.

Let’s see how can we help your business.

The Exotel Advantage

Why Exotel is the most reliable cloud communications platform in Asia



ISO 27001:2013 certified information security management system



Gain competitive advantage with our patented solutions



Best success rates, voice quality and reduced latency



Grow at will, expand without worrying about infrastructure



Best in class uptimes of 99.94% including operator uptimes



24×7 customer support via phone, email and Twitter

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.