Voip

Futureproof your Business Phone System – Switch to VoIP

Move your business phone system to the largest cloud telephony provider in APAC. Save cost & improve efficiency.

 

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What is voip

What is a VoIP phone system?

 

VoIP stands for Voice over Internet Protocol. As the name suggests, it is a technology that enables the transmission of voice communication over the LAN or the internet. Simply put, when you use a VoIP phone system, you can use the internet for both voice calls and data transmission.

 

For an agent, a VoIP call works the same as a regular phone call. The voice signal is first converted to small digital packets using the IP protocol. These packets are then transmitted over the internet or the LAN, eliminating the need for physical wires (or a dedicated channel for voice communication). On the receiving end, these packets are converted back to voice signals by a VoIP-enabled device.

How does it work?

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1

Get a Virtual/VoIP phone number

Get an Exophone (virtual number) from Exotel. Direct your customers’ calls to this Exophone.

2

Customize the call flow using the drag-drop call builder

Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail options, set office hours, etc.

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3

Route calls to the agent’s VoIP phone

Route incoming calls to agent’s phones, softphones, or specialized VoIP phones. This can work in an office setting or can support remote working as well.

Features of a VoIP Call Centre

VoIP call centres offer ease of use, flexibility and superior features built to handle large call volumes. Here’s a list of top 8 features of VoIP call centres:

Multi-level IVR (Smart IVR)

Personalize customer communication & automate tasks with Exotel’s smart IVR.

Call Transfers

Transfer calls to the right department/agent within the click of a button.

Conditional call routing

Automatically forward calls based on pre-set conditions.

Auto dialers

Give your agent’s productivity a boost by leveraging automated dialling.

Visual Call Flow Builder

Intuitive, no-code drag-and-drop builder for creating custom call flows.

Device-Agnostic Solution

Use existing infrastructure – mobile phones, desk phones or desktops to make and receive calls.

Live Agent Dashboard

Track and monitor agents’ activities in real-time.

International Numbers

Use regional numbers from X+ countries for making and receiving calls.

Well-Documented APIs

Leverage Exotel’s powerful APIs for powering your calls and SMSes.

Try Exotel’s VoIP Call Centre Solution Today!

Advantages of using Exotel’s VoIP phone system

Reduced Cost

VoIP calls cost less than conventional phone calls since the same network is used for voice and data transmission.

No Additional Infrastructure Required

No boxes and wires. No servers. No new infrastructure. A modern business phone system that works on any device that you have – a laptop or a mobile phone.

Simple to Set-Up

You can have your Exotel system up and running in 30 mins. That’s it!

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Remote Ready

VoIP systems are flexible in nature and can be easily used to power a remote workforce in addition to on-premise teams.

Scalable

No IT team required to manage your business phone system. Just add agents as you grow. We will manage the additional call volumes.

Secure

VoIP communication can be encrypted end-to-end, making it secure.

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Custom Integrations

Integrate seamlessly with leading CRMs and Helpdesk in the market. Integrate customer communication into your own apps as well.

Safeguard Customer Privacy

With our number masking solution, your customer’s contact information remains private and can be shared only on a need-to-know basis.

Exhaustive Analytics

Get key metrics, understand performance and optimize your operations with Exotel.

Exotel Cloud Telephony Powers Billions of Conversations

All the calls you make when you book your cabs or order food online, all the calls you receive for payment reminders or OTPs, happen over cloud telephony. See how we power millions of conversations every day.

How are VoIP phone systems used by businesses?

Voip Inbound And Outbound Call Center

Customer call centre

Craft seamless customer experiences with Exotel’s VoIP call centre. Use IVR, call transfers, and other features to personalize communication.

Sales calls

Making it simple for your sales team to reach out to prospective customers using your VoIP phone system. Features like Auto Dialer, Automated Calls, etc. help improve your team’s productivity.

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Enable remote working

Since VoIP means no boxes/wires, agents aren’t chained to their desks. They can work from their office, their home, or while on the move.

Track Marketing ROI with VOIP Numbers

Tracking Marketing ROI

Track the ROI of offline marketing campaigns using Exotel’s VoIP numbers. More the number of calls to a particular number, better the performance of the campaign. Tweak your marketing campaigns based on the market response.

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Integrate with your CRM/Help Desk

Integrate Exotel’s VoIP call centre with your help desk/CRM and increase productivity. Empower your agents with the right information for making/receiving calls efficiently.

FAQs

What is VoIP?

VoIP stands for Voice over Internet Protocol. As the name suggests, it is a technology that enables the transmission of voice communication over the LAN or the Internet.

Can regular desk phones be used to make and receive VoIP calls?

Yes, regular desk phones with VoIP adapters can be used to make and receive VoIP calls.

What are the advantages of VoIP Phone Systems?

VoIP phone systems are simple to use and set up, cost-effective, have low infrastructure requirements, offer better scalability than other phone systems, and offer better security.

What are the essential components of a VoIP phone system?

All you need to make and receive VoIP calls is a stable internet connection, and a VoIP enabled device (a smartphone or a desktop).

What are Softphones?

Softphones are endpoints with a SIP client installed on them. This enables them to communicate via VoIP. This software can be installed on a phone or a laptop.

What are the disadvantages of a VoIP phone system?

The disadvantages of a VoIP phone system are dependence on internet connectivity and no accessibility in areas with low internet penetration.

What is a VoIP phone?

A VoIP phone is a device that can receive and transmit VoIP calls over the internet.

Are VoIP calls secure?

Yes, VoIP calls are encrypted end-to-end, making them more secure than regular phone calls.

Are VoIP phone numbers different from regular phone numbers?

Yes, VoIP numbers are assigned to a user instead of a piece of hardware, enabling agents to make/receive calls from any VoIP enabled device. They are also location-independent and offer high mobility.

Who should use VoIP phone systems?

Any business with a customer-facing team stands to benefit from using a VoIP phone system.

Try Exotel’s VoIP Call Centre Solution Today!

Asia’s most innovative companies use Exotel

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

18×7 customer support via phone, email and Twitter

E-book: Cloud telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business (like hosted EPABX or PBX systems, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.



Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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