VoIP stands for Voice over Internet Protocol. As the name suggests, it is a technology that enables the transmission of voice communication over the LAN or the internet. Simply put, when you use a VoIP phone system, you can use the internet for both voice calls and data transmission.
For an agent, a VoIP call works the same as a regular phone call. The voice signal is first converted to small digital packets using the IP protocol. These packets are then transmitted over the internet or the LAN, eliminating the need for physical wires (or a dedicated channel for voice communication). On the receiving end, these packets are converted back to voice signals by a VoIP-enabled device.
Get an Exophone (virtual number) from Exotel. Direct your customers’ calls to this Exophone.
Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail options, set office hours, etc.
Route incoming calls to agent’s phones, softphones, or specialized VoIP phones. This can work in an office setting or can support remote working as well.
VoIP call centres offer ease of use, flexibility and superior features built to handle large call volumes. Here’s a list of top 8 features of VoIP call centres:
Transfer calls to the right department/agent within the click of a button.
Automatically forward calls based on pre-set conditions.
Give your agent’s productivity a boost by leveraging automated dialling.
Intuitive, no-code drag-and-drop builder for creating custom call flows.
Use existing infrastructure – mobile phones, desk phones or desktops to make and receive calls.
Track and monitor agents’ activities in real-time.
Use regional numbers from X+ countries for making and receiving calls.
Leverage Exotel’s powerful APIs for powering your calls and SMSes.
VoIP calls cost less than conventional phone calls since the same network is used for voice and data transmission.
No boxes and wires. No servers. No new infrastructure. A modern business phone system that works on any device that you have – a laptop or a mobile phone.
You can have your Exotel system up and running in 30 mins. That’s it!
VoIP systems are flexible in nature and can be easily used to power a remote workforce in addition to on-premise teams.
No IT team required to manage your business phone system. Just add agents as you grow. We will manage the additional call volumes.
VoIP communication can be encrypted end-to-end, making it secure.
Integrate seamlessly with leading CRMs and Helpdesk in the market. Integrate customer communication into your own apps as well.
With our number masking solution, your customer’s contact information remains private and can be shared only on a need-to-know basis.
Get key metrics, understand performance and optimize your operations with Exotel.
All the calls you make when you book your cabs or order food online, all the calls you receive for payment reminders or OTPs, happen over cloud telephony. See how we power millions of conversations every day.
Craft seamless customer experiences with Exotel’s VoIP call centre. Use IVR, call transfers, and other features to personalize communication.
Making it simple for your sales team to reach out to prospective customers using your VoIP phone system. Features like Auto Dialer, Automated Calls, etc. help improve your team’s productivity.
Since VoIP means no boxes/wires, agents aren’t chained to their desks. They can work from their office, their home, or while on the move.
Track the ROI of offline marketing campaigns using Exotel’s VoIP numbers. More the number of calls to a particular number, better the performance of the campaign. Tweak your marketing campaigns based on the market response.
Integrate Exotel’s VoIP call centre with your help desk/CRM and increase productivity. Empower your agents with the right information for making/receiving calls efficiently.
VoIP stands for Voice over Internet Protocol. As the name suggests, it is a technology that enables the transmission of voice communication over the LAN or the Internet.
VoIP phone systems are simple to use and set up, cost-effective, have low infrastructure requirements, offer better scalability than other phone systems, and offer better security.
The disadvantages of a VoIP phone system are dependence on internet connectivity and no accessibility in areas with low internet penetration.
There are two types of VoIP phone systems:
Any business with a customer-facing team stands to benefit from using a VoIP phone system.
A VoIP phone is a device that can receive and transmit VoIP calls over the internet.
Softphones are endpoints with a SIP client installed on them. This enables them to communicate via VoIP. This software can be installed on a phone or a laptop.
All you need to make and receive VoIP calls is a stable internet connection, and a VoIP enabled device (a smartphone or a desktop).
Yes, regular desk phones with VoIP adapters can be used to make and receive VoIP calls.
Yes, VoIP calls are encrypted end-to-end, making them more secure than regular phone calls.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
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