Voice is the best way to communicate with your customers. It is personal, quick and above all, human. Our voice APIs allow you to manage, monitor and trigger voice calls programmatically. With Exotel’s APIs, you can integrate voice calls with your CRM, Helpdesk, apps, websites, etc. for better customer experience.
Weave voice calling right into the fabric of whatever you’re building. With our extensively documented and easy-to-understand APIs, developers can get started with an integration instantly.
Leverage our click-to-call API to integrate telephony with your CRM, helpdesk or app. Make calls at the click of a button, without having to dial any numbers manually.
Programmatically decide call flows based on your customers’ input. Route calls to the right agent/department instantly.
Bulk calling & SMSes with dynamic or static content.
Buy, fetch, and remove/assign virtual numbers to call flows dynamically.
Monitor the health of your Exophones and receive real-time alerts if the number goes down.
A voice API is a programming interface that allows businesses to integrate voice calling with any application or website. In the background, it connects the public switched telephone network (PSTN) and online applications. This means that using voice APIs, you can control calls with software, create customised call flows, and more.
For instance, you can connect voice calling to your CRM and directly make outgoing calls from the CRM software using voice API.
Safeguard customers’ privacy: Mask their number from customer service agents
Personalise experience: For instance, you can set up a customised IVR for a specific set of customers who call from a specific location or use a particular product of yours
Enhance tracking: Automatically record calls, capture metadata like caller number, call length etc.
Improve customer experience: Automatically route calls to the right agent based on predefined attributes
Exotel’s RESTful APIs connect the cloud telephony solution to your software. You can integrate Exotel API to your software — see our docs for more information. You can also use our Applets to build your custom workflow using an easy app builder interface.
Using voice API, you can set up:
Calling from within the app/website such as helpdesk, CRM etc.
Virtual number allocation
Automated bulk calling
Customised SMS campaigns launched directly from your CRM
Real-time monitoring and call recording
The APIs are designed according to REST principles, enabling you to connect your cloud telephony to any application on the World Wide Web. Exotel's REST APIs are served over HTTPS and HTTP.
Yes, once Exotel’s cloud telephony is connected to your contact centre management system using the voice API, you can also receive calls right from within the app/website.
Absolutely. Exotel's REST APIs are served over HTTPS and HTTP, but we recommend the former for additional security. Each API request will contain request headers that include your access token to authenticate the request. HTTP requests to the REST API are protected with HTTP Basic authentication, with your Exotel API key as the username and your API token as the password.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
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Best success rates, voice quality and reduced latency
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