Last Mile Delivery Tracking

Use case

Last mile delivery tracking solution

Track all the orders in real-time and keep your customers updated





Why last mile delivery tracking?

There are currently a few problems that plague the logistics industry. All of them lead to increased costs and loss of customer satisfaction. Exotel offers a simple way to work around these issues and keep the costs under control. It improves the customer experience by leaps and bounds.

How It Works


Delivery executive on the field

Delivery executive calls the Exotel virtual number by entering the order number in the IVR or by clicking a “call the customer” button on their app


Exotel connects to your server

Exotel pings your server with your personnel’s details and your server returns the corresponding customer’s number


Exotel notifies the customer

Exotel dials out the customer number and connects the customer to the delivery executive


Customer responds

Based on the customer’s response, you can deliver or re-schedule the delivery in order to save time and cost


Advantages of Last Mile Delivery Tracking


Increased transparency

By including a mandatory phone call to the customer in the standard operating procedure, businesses can get a near real-time update on the inventory status. No more waiting till the end of the day to get the complete picture


Better tracking

Customers are constantly updated on the order status, thereby reducing the confusion on the expected delivery time


Automated delivery rescheduling

If a delivery fails due to the non-availability of the customer, the delivery agent can update the customer in real time and fix up another suitable time for the delivery


Safeguard customer privacy

You can connect the delivery agent and the customer without revealing either party’s phone number. Keep your customer information secure


Lower cost

No more headaches with reimbursements or multiple SIM cards for the delivery staff. One centralized bill where you only pay for the customer calls made. It’s that simple!


Lower failure rate for COD orders

By making a mandatory call before attempting delivery, losses due to incorrect or fake COD orders comes down drastically, leading to improved cost saving

Here are some added benefits as well

How you can benefit using Exotel cloud telephony for last mile delivery tracking


Dispute resolution

All the calls routed via Exotel are tracked and recorded. This greatly helps in resolving disputes. It provides a complete picture of the dispute in question

Works even where data is patchy

There is no internet dependency. So, this solution can work very well even in cities where the data penetration is low

No more manual data updation

Delivery agents no longer have to trudge through data at the end of a long day. It is updated automatically over an IVR call.


reduction in customer complaints about delivery failure and rescheduling


cost saving due to one centralised bill without reimbursements


lesser failed Cash on Delivery orders.

exotel - last mile delivery


Cloud Telephony for Last Mile Delivery Operations

With a boom in the e-commerce sector, last-mile delivery is garnering a lot of attention. And it does not entail only faster deliveries. This white paper aims to look into bridging the gap of communication between the customer and the company in delivering the product.

What our customers have to say

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart


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The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Highly Secure

ISO 27001:2013 certified information security management system


Patented Solutions

Gain competitive advantage from patented products


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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