A lot of the customer communication today, tends to happen informally – via personal mobile phone, landlines, etc. This is a great loss to every business since a lot of trackable business conversation goes untraced. Diverting all business calls via Exotel helps end this. Every single business call is tracked, recorded and can be analysed.
Agent clicks call button on your app or site to connect with customer
Exotel pings your server with the agent’s details with order number and your server returns the corresponding customer’s number
Exotel connects the assigned executive to respective customer
Customer numbers are masked from agents as virtual number acts as a bridge between the parties
Your customer’s phone number is not revealed. After all, the onus of protecting the customer’s privacy falls on the business.
Customer connect is the best way to keep all your customer conversations on trackable devices.
Your employees do not have to spend out of their pocket to call customers. Connecting via Exotel is more cost efficient.
Track, record and analyse all your customer conversations to gain insights in real-time.
Ola uses Exotel to mask customer numbers and hence help maintain their privacy.
Bababjob uses Exotel to mask both the employer’s and the jobseeker’s number and then connect them.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter