A cloud contact centre workforce software is a management suite for businesses. It comes with flexibility, reduced hardware setup and ensures uninterrupted customer service through a variety of voice and digital channels. As the solution is hosted over the internet, it takes minimum time to deploy and involves minimal upfront capital.
This workforce management software helps sales, support and also on-field teams to track and record customer communication across various channels. This helps minimise effort and improve efficiency for teams.
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Any business, with a customer facing team, that wants to streamline customer communication can make use of the workforce management software. The solution is flexible, scalable and robust in infrastructure with a 360 degree view on customer facing activities.
A 24/7 customer support where previous conversations and keynotes with the customers can be accessed easily to get quick and better context.
All your agents can initiate and receive calls directly from the software, forecast call volumes and use recordings for training purposes.
Easily track and generate sales performance reports. Access all your customer communication data in one place. A single source of truth to enhance customer service.
An omnichannel experience for your customers where conversations through every channels can be accessed and managed by the agent.
Our auto dialer software helps streamline your calling process. It removes the need for manual dialing, allowing agents to get more done in less time. Whether you’re calling to conduct surveys, take feedback, or for sales, auto-dialer helps agents be more efficient.
You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. With our call center software, stay informed about your business calls and serve your customers better. Get notified at the right time.
Our automatic call distributor software routes calls based on a lot of conditions like time of the day a customer calls, the geography a customer is calling from or even the customer who is calling.
Missed call to get a service is a very effective way of doing business. It is also an incredibly useful tool for customers. Ask your clients to give a missed call to a number and customise the response to suit your business.
When we started Exotel, we decided never to let a customer miss even a single call due to channel capacity constraints. Have unlimited concurrent calls on the same number using our parallel ringing feature.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter