A call transfer is a call center feature that allows customer-facing representatives to transfer an incoming call to another agent as required, within a few clicks. This is especially helpful in connecting customers to the right agent instantly, thereby improving your customers’ overall experience.
Don’t ask your customer to dial a different number. Connect them to the right agent instantly!
Recognize trends in call transfers within your organization and improve processes.
Transfer calls to agents in different geographical locations seamlessly.
Record the whole call transfer automatically for audit and performance improvement.
With Exotel, you can start transferring calls instantly without additional equipment.
Resolve queries and issues faster by routing calls to the relevant agent/department.
In a cold transfer also known as blind transfer, a call is directly transferred to another agent without notifying them first.
In a warm transfer, a call is transferred to another agent after notifying them, to give them context about the customer and their requirements.
Give your customers a seamless experience every time they call you. Personalize, customize, sound professional with our IVR solutions.
Our auto dialer software helps streamline your calling process. It removes the need for manual dialing, allowing agents to get more done in less time. Whether you’re calling to conduct surveys, take feedback, or for sales, auto-dialer helps agents be more efficient.
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. With our call center software, stay informed about your business calls and serve your customers better. Get notified at the right time.
Our automatic call distributor software routes calls based on a lot of conditions like time of the day a customer calls, the geography a customer is calling from or even the customer who is calling.
Missed call to get a service is a very effective way of doing business. It is also an incredibly useful tool for customers. Ask your clients to give a missed call to a number and customise the response to suit your business.
Yes, you can transfer calls from your helpdesks or CRM by using our connect applet.
Using Exotel, you can transfer calls easily by searching for the agent’s name and transferring the call to the desired agent within a click.
We have detailed documentation of setting up the call transfer in our support portal. Learn more.
There are two types of call transfers:
No, this is currently not supported for outgoing calls.
Currently, only cold transfers are supported. We’re working on warm transfers and the functionality will be available soon.
With Exotel, you don’t need any additional equipment to enable call transfers.
No, but this will be available soon.
All businesses with a customer-facing team stand to benefit from using a call transfer feature.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter