OTP service is the easiest way of verifying user information and authenticating online transactions. Used by businesses to boost data security and prevent phishing attacks, an OTP service provider ensures timely delivery of OTPs to the right customers via SMSes and voice calls.
Customer clicks on the ‘Verify’ button on your app or website and a unique OTP is generated in your backend system
Exotel fetches the generated OTP and sends it to your customer’s registered mobile number (This can be done either through SMSes or voice calls)
Your customer enters the unique OTP sent by Exotel on your app or website and gets verified instantly
Implement an extra layer of security in your systems, without adding complexity to your customers.
Effectively control spam registrations, and avoid fake signups. Optimize and secure your backend systems against spam.
Instead of sending codes or links via email, use the OTP service to verify users before password resets.
Do away with passwords as your customers can be verified using an OTP every time they log in to your system.
Reactivate a user account with a confirmed acceptance from them. Use OTP verification as a means of verifying identity.
Keep all transactions safe and sound. Add an additional layer of security with OTP verification to ensure safe transactions.
Exotel is an OTP service provider that grows with you. Pay as you scale and never overspend on your resources.
Don’t keep a customer waiting for any more than 8 seconds. Our OTP service ensures timely delivery of the OTP messages.
Send thousands of OTP verification messages without having to run multiple numbers. Our OTP service can handle them all!
Usually, account activation takes 30 minutes. Here are the steps to follow -
1. Sign up for a trial
2. Verify your number and the virtual number assigned to your account
3. Complete your KYC
Once your KYC is verified (usually takes 30-45 minutes), you can start making/receiving calls and sending SMSes from your dashboard.
Call charges for inbound and outbound calls are as follows:
For Indian customers
Pricing starts from**
Single-Leg Call Charges (Same Circle) - INR 0.40/min
Single-Leg Call Charges (Other Circle) -INR 0.75/min
**The prices vary based on volumes of calls. Talk to sales for more or sign up and test our free trial for 15 days
For International customers
Pricing varies on the country you want to make or receive calls from. Contact our international sales for pricing details.
Note: To get a correct price estimation based on your volumes and use case, please contact our sales team.
A cloud call management software can be set up anywhere between 2 to 3 hours. In fact, we helped Zerodha set up their call management system within 3 hours.
Exotel charges voice calls on a per-leg basis:
1. Inbound Calls - An Inbound call is a single-legged call ~ When a call lands on a customer-facing number, Exotel dials an agent number to connect the customer’s call.
2. Outbound calls - An Outbound call is a double-legged call ~ When an agent calls customer, Exotel first dials agent number and then dials the customer number to connect them over a virtual number.
Compared to a traditional PBX system, the cloud telephony system allows you to pay for what you use, broadly through plans that suit business requirements or scale. Enterprises can talk to us (link below) for custom configurations to help large-scale teams engage better, or to support a host of use cases. All you need to get started with cloud telephony is a computer and internet connection.
Choosing a reliable OTP service provider in India is the key to implement a robust authentication system. Below are some of the important factors to consider:
1. Delivery and Latency Rates: Always choose a provider that can assure you of better OTP delivery rates and lower latency rates.
2. Flexible APIs: If you are implementing an OTP authentication system using APIs, then make sure that your OTP service provider’s APIs are flexible and easy to implement in your backend systems.
3. Data Security: Your customers’ data should be your number one priority. Always choose a provider that is ISO certified and exercises enterprise-grade security practices.
4. Scalability: Always choose a provider that can quickly scale up or down according to your business needs.
5. Customer Service: Choose an OTP service provider that values your time and truly cares about your success. Always ask if you are getting timely support in case you run into problems.
The Verified Business Caller ID solution is not a spam removal solution rather is a brand
identity solution to ensure better identification, branding, and context to improve calling efficiency. It also helps prevent identity theft by scammers. The overall aim is to improve customer confidence and not to whitelist spam numbers. Crossing the spam threshold that is visible through an additional spam score tag on incoming call screens doesn't limit all the features offered as part of the solution.
UL VNO is a Unified License Virtual Network Operator. UL VNO license enables us to offer full fledged telecom services by the network of NSO (Network Service Operator) like Airtel, Tata etc.
We now have an UL VNO license in the Karnataka circle under entity name Veeno Communications Private Limited.
The charges for SMS gateway is based on your usage. Contact our sales team to know more.
First, integrate the Exotel SMS Gateway with your application stack, following a simple process. Then, SMSes sent right from your website, CRM, ERP, mobile application etc., will then automatically pushed to your customers through the gateway.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day