Integrations via Exotel Cloud Telephony
How does Integrations help?
Keeping your customer calls, support tickets, CRM, and the other tools separate creates more than it solves. Rummaging through multiple platforms, digging through various tickets to understand a customer issue is not an idea scenario for your team and your customers.
Integrate your CRM, Help desk software, and other tools with Exotel and create a single interface to access your customer information. No more data that is fragmented across platforms. The ability to integrate phone calls with all your other tools is one of the biggest advantages of moving to the cloud.
Features We Offer
Click to Call
Our Click to Call APIs connect your customers on the website with the relevant agents while they are still interested in the product.
IVR
Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful. Customize, sound professional.
Call Recording
Our call center software allows you to monitor calls and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
Call Analytics
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
Pop-up On Incoming Calls with Customer History
When an existing customer calls, a pop-up with customer history like name, phone number, call history will be displayed.
If you are looking for features not mentioned here or if you are an ISV looking to integrate with Exotel, please drop us a line to integrations@exotel.in.
Have a look at our API docs.
The Exotel Advantage
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
18×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive Reporting
Easy to understand, detailed reports sent every day
What Our Clients Say About Our Cloud Communication Solutions
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Kumar Vinod
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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