Integrations via Exotel Cloud Telephony

How does Integrations help?

Keeping your customer calls, support tickets, CRM, and the other tools separate creates more than it solves. Rummaging through multiple platforms, digging through various tickets to understand a customer issue is not an idea scenario for your team and your customers.
Integrate your CRM, Help desk software, and other tools with Exotel and create a single interface to access your customer information. No more data that is fragmented across platforms. The ability to integrate phone calls with all your other tools is one of the biggest advantages of moving to the cloud.

Sign-Up to Check Out Our 1-click Integration With the Following Tools

Manage Support Calls Effectively with Exotel

Manage calls and fetch information directly on the Zoho Desk dashboard without switching to different platforms.

Automate Cash On Delivery Confirmation With Exotel

Track your sales better and cut your losses with the Exotel & Shopify integration.

Control communication right inside Zoho CRM

Increase sales productivity by managing calls inside the Zoho CRM dashboard without switching platforms.

Don’t let poor online accessibility stop you from joining meetings

Poor internet connections are big road blockers to online conferencing. Using Exotel, join in Google Hangout calls over a phone call.

Supercharge your Zoho One suite with Exotel

Unbind agents from the confines of a single dashboard. Integrate your Zoho suite with Exotel’s cloud telephony solutions. Make and receive calls from within any Zoho One application.

Features We Offer

Click to Call

Our Click to Call APIs connect your customers on the website with the relevant agents while they are still interested in the product.

IVR

Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful. Customize, sound professional.

Call Recording

Our call center software allows you to monitor calls and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.

Call Analytics

Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.

Pop-up On Incoming Calls with Customer History

When an existing customer calls, a pop-up with customer history like name, phone number, call history will be displayed.

If you are looking for features not mentioned here or if you are an ISV looking to integrate with Exotel, please drop us a line to integrations@exotel.in.

Have a look at our API docs.

The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

Simple to implement

Extensive Reporting

Easy to understand, detailed reports sent every day

Try Exotel’s Cloud Telephony Free for 15 days

Get $ 15 worth free call & SMS credits

What Our Clients Say About Our Cloud Communication Solutions

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus