Inbound Call Center Software

Inbound Call Center Software

Never miss a single incoming call using our powerful inbound call center software. Track, manage and record calls for better customer service and productive support.




What is an inbound call center software?

An inbound call center software helps you in easily managing high volumes of incoming calls. These can be customer calls seeking support, technical help, answers to questions, inbound sales, customer service issues, etc.. Agent routing is a crucial part of a cloud call center software. It ensures that calls are distributed among the right agents automatically.

Features of our inbound call center services


Smart call routing

Route calls to the right agent automatically using different types of routing – equal routing, sequential routing, emergency routing, and sticky agent routing.


Call recording

Track and record all customer conversations. Use it later for dispute resolutions, quality and agent training purposes.



Create personalized call experiences by implementing IVR in your call flows. Use customer inputs over IVR to capture information and routing customers to the right agent.


Call forwarding

Redirect incoming calls to any number depending on your requirements. We support both unconditional forwarding and conditional forwarding.

Try our inbound call center software free for 15 days

Sign up to get free Call & SMS credits

Easy call tracking and analytics

Listen to customer feedback and improve your product/service using call recordings, available in your inbox


Use cases of inbound call center solutions

Customer service

Respond to customer concerns quickly and efficiently using Exotel’s cloud center software. Use smart call routing, IVR, call tracking to provide personalized customer experience while also monitoring the quality of service.

Inside sales

As per data, inbound calls convert 10-20 times more than clicks. Engage with potential customers directly on-call using our software. Call tracking ensures no prospects are missed out.

Booking and cancellation

Booking and cancellation through calls can be a tough task to handle manually. Manage bookings and cancellation calls effeciently through call center software.

Here’s how customers use our inbound call center solutions

How Scripbox uses Exotel to communicate with their customers every day

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Exotel helped Practo revolutionise the way people connect with doctors

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Exotel helps Vedantu connect the two most important stakeholders in their company to each other – the students and teachers

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Asia’s most innovative companies use Exotel

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

cloud communications
cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel

Cost of Moving Your Business Communication to the Cloud

Cloud telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Highly Secure

ISO 27001:2013 certified information security management system


Patented Solutions

Gain competitive advantage from patented products


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter

Know how a cloud call center software can help your business. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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