Heartbeat API* monitors the health of your Exophone in real time.
Exotel prides in providing highly reliable communication infrastructure. However, some external factors like fibre cuts, network congestion etc., are beyond our control.
Heartbeat API helps you gain visibility into your operational health of your Exophone by continuously initiating calls across different combinations of Exophones to derive its status. A business can use this information to understand if they need to consider fallback options.
*This product is still in the beta phase.
Exotel monitors connectivity health of all ExoPhones continuously in an automated manner.
Exotel pings the customer’s configured URL continuously about the health status of their Exophone.
Customer is notified of the Exophone health in real time, which helps them take follow up actions from their end
Know the health of your Exophone in real time, and set alerts to notify downtimes
Automate response to situations when an Exophone goes down, thereby minimising the customer impact
Evaluate downtime data to ensure uninterrupted availability to the customers
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.