A field workforce management solution is a digital platform for engaging frontline employees. It allows field staff to securely make calls from their mobile phones through an API. It also acts as a field service management solution enabling managers to monitor and analyze data, resolve disputes, and operationalize best practices.
It improves the efficiency of calls through advanced features like number masking, auto dialer, real-time notifications, etc. And offers better visibility into field sales operations with analytics and dashboards.
The only things you need are existing mobile phones and an internet connection.
Equip staff with auto dialing and triggered notifications for timely action.
Spend less on maintenance, while enjoying better functionality than legacy systems.
Assign the right assignments to the right personnel, clearly and directly.
Make processes mobile — and faster — by eliminating the need for physical drop-in.
Shield private data from misuse by giving restricted access to customer’s information.
Know exactly which customer an employee is with, where, and for how long.
Allocate specific tasks and track whether they are completed.
Use insights about call timing, duration, number of attempts etc. for better decision-making.
Exotel’s API allows click-to-call from mobile phones, anywhere, anytime. This way your agents can reach your customer within a few clicks, and thus, they end up saving time by not having to manually dial a new number each time.
Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
Transfer calls to the right agents contextually and instantly in a click of a button. Improve customer experience and reduce resolution times.
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
Streamline your calling process and improve your agents’ productivity using our auto dialer software. Whether you’re calling to conduct surveys, take feedback, or for sales, auto-dialer helps your agents to get more done in less time.
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
Every call made through Exotel’s cloud telephony platform is documented through the call recording software. This helps hold field agents accountable for their interactions and verify customer dispute claims. Learn more about this solution by scheduling a callback from an expert from our team.
Based on the plan you choose, Exotel offers unlimited channels for a certain number of agents, with a minimum of three agents per integration. There is no cap on the maximum number of agents who can be onboarded.
The field workforce management solution works on Exotel’s cloud telephony platform that offers cloud communication services for businesses. The cloud phone systems ensure that businesses have scalable and reliable access to a unified communication platform without having to worry about infrastructure setup or CAPEX.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter