Click to Call, also known as click-for-talk or click-to-dial refers to a type of digital communication in which a person clicks a button in order to be connected with another individual in real-time, without either of them actually dialing the number. With Exotel’s click-to-call solution, businesses can instantly integrate our API to implement a click-to-call service for their customer-facing teams. In simpler terms, it allows a customer to receive a call from any business by just dropping their number on the company website/app.
The user enters their number on the link/widget installed on your website. Exotel API instantly connects the call to the preassigned number. Your agent and customer are now directly connected through the call.
A click-to-call button on your app enables quick and reliable connectivity between the customer and your customer facing team. The input command goes out to Exotel server which the dials the customer.
Click to dial solution enables agents to reach customers instantly without the need of manually dialling a new number each time.
Provide a seamless experience for the customer by reducing their effort in trying to reach you.
Click to dial integration with your CRM enables your agents to segment customers based on their necessity/enquiry to proceed for an interaction.
A customer can reach your business at any time of the day and drop in a callback request.
Capture and convert leads on your website/app while they’re still interested in your product by including a Click to Call button.
It is a proven fact that having a click to call option on your website will result in more engagement from customers.
Agents can reach your customer within a few clicks. Reach out to more customers in lesser time.
Taking more time to reach out to customer reduces chances of conversion. Click to call button enables customers and agents to reach out to each other quickly and efficiently.
Keep track of your customers communication, reasons for calling and what’s being communicated in the call.
Get detailed real-time analytics of all the calls made from your dashboard.
Integrate seamlessly with all the leading CRMs in the market.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
All Exotel's features are charged based on usage. Contact us to get a detailed summary of the pricing based on your requirement.
Customer clicks on the 'Call Me' button on your website.
They’re asked for their phone number.
When they enter their number, an API triggers two calls: One to your support desk/agents and the customer.
It connects the two calls to allow the agent and the customer to have a conversation.
With click-to-call, you can make a call to another individual in real-time by clicking a button without actually dialling the number. Whether a helpline on a website or a customer contact on a mobile app, your customers/agents can make a call by simply clicking a button.
Yes, you can either allow your customers to call you and leave a voicemail. Or you can deactivate the click to call feature during non-working hours.
Any business with a website and/or an app can incorporate this feature.
You can integrate a ‘call me’ button to your website to generate leads for sales
You can add a ‘contact us’ button for customers who need help
Service providers like Ola, Uber and Swiggy are using it for drivers and delivery executives to reach customers
Yes, IVR can be easily integrated as a feature.