Call Recording Software

Key benefits of using call recording for your business


Dual-channel recording

Using this feature, you will be able to record participants in a call separately. You can utilize it for assessing call quality, speech to text transcription, easier conflict resolution and more.

Performance monitoring

By assessing customer conversations, companies can rate the performance of the agents in accordance with KPIs, customer expectations, etc.

Quality monitoring

Call recording helps in maintaining quality standards across the organization.

Marketing Campaign Evaluation

By analyzing call recordings, businesses can rate the success of their print & online marketing campaigns.

Better customer experience

Always keep up with customer expectations by analyzing conversations to improve customer experience.

Compliance demonstration

Call recordings help companies to comply with legal, industry and service-level compliance guidelines.

Dispute resolution

Call recordings are indispensable for conflict resolution. In many cases, the recordings also help businesses fight against unhappy customers in a lawsuit.

Easy call tracking and analytics

Improve your product/service using call recordings of your virtual numbers available in your inbox


Benefits of using Exotel’s platform for recording your calls

Gather feedback

Talk to customers, get their feedback, track these conversations and analyse them.

Gain credibility

Use simple to set up features like IVR, automated call routing, etc. to boost your startup’s image.

Improve efficiency

Reduce call handling time; ensure your agents have all the right info.


Integrate calls right inside anything you build – apps, websites, etc.

Find out how to set up a simple call centre

We discussed up on the cost and the process to set up a cloud call centre

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter


Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs


Extensive Reporting

Easy to understand, detailed reports sent every day


Is it easy to use Exotel for recording business calls?

All the incoming and outgoing calls through Exotel are recorded automatically. You can easily access the recordings through the Inbox tab on the dashboard.

Can I quickly search for a recording & play it back?

Yes, you can quickly search for a particular recording depending on the filters like agent name, call number, etc.

Are the recorded calls secure?

Yes. The sensitive data like call recordings and customer information are encrypted and stored in secure data centers. Only the dashboard users at your company will have access to that data.

Can I access the recorded files from any location?

All the call recordings can be accessed from any location simply by logging into the dashboard.

Can I share call recording for training and development?

Yes, all the call recordings can be used for training development purpose. You can easily download them through our dashboard.

Can the call recording software be integrated with 3rd party applications?

Yes, you can integrate the software with any CRM or Helpdesk software of your choice using our APIs. Check our integrations page to learn more.


Go To Integrations Page

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Try Exotel free for 15 days

Get ₹ 500 worth free call & SMS credits

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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