Call Recording Software
Key benefits of using call recording for your business
Dual-channel recording
Using this feature, you will be able to record participants in a call separately. You can utilize it for assessing call quality, speech to text transcription, easier conflict resolution and more.
Performance monitoring
By assessing customer conversations, companies can rate the performance of the agents in accordance with KPIs, customer expectations, etc.
Quality monitoring
Call recording helps in maintaining quality standards across the organization.
Marketing Campaign Evaluation
By analyzing call recordings, businesses can rate the success of their print & online marketing campaigns.
Better customer experience
Always keep up with customer expectations by analyzing conversations to improve customer experience.
Compliance demonstration
Call recordings help companies to comply with legal, industry and service-level compliance guidelines.
Dispute resolution
Call recordings are indispensable for conflict resolution. In many cases, the recordings also help businesses fight against unhappy customers in a lawsuit.
Easy call tracking and analytics
Improve your product/service using call recordings of your virtual numbers available in your inbox
Benefits of using Exotel’s platform for recording your calls
Gather feedback
Talk to customers, get their feedback, track these conversations and analyse them.
Gain credibility
Use simple to set up features like IVR, automated call routing, etc. to boost your startup’s image.
Improve efficiency
Reduce call handling time; ensure your agents have all the right info.
Customise
Integrate calls right inside anything you build – apps, websites, etc.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive Reporting
Easy to understand, detailed reports sent every day
FAQs
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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