An enterprise phone system is a modern-day business communication solution that is capable of handling inbound, outbound, and internal communication calls of any enterprise – all without the need of installing any on-prem equipment. Additionally, the enterprises get access to advanced communication features like automatic call recordings, detailed call analytics, live call transfer, auto-dialers, call queuing, smart call forwarding, and more.
Your cloud-based enterprise phone service can be set up in within an hour.
No need for special headsets, wires, servers or handsets. Just some phones will do.
Employees can make calls anytime, from anywhere, right from their mobile phones.
If you already have a CRM/help desk solution, cloud telephony integrates with that too.
Hosted enterprise telephony solutions can scale based on your needs, no CapEx.
Get the benefits of new technology and features with near-zero downtime.
Business communication is nothing if not reliable. We pride ourselves on the best-in-class uptimes of 99.94%. This includes operator uptimes too.
Securing your business data is our number one priority. And to ensure this, we’ve put the right security policies and procedures in place. Exotel’s platform is ISO 27001:2013 certified and provides multiple layers of security to protect sensitive customer data.
In 2019, Exotel powered more than 4 billion calls and connected 375 million people across the world. (To put things in perspective, that number is a few million more than the population of the USA). Focus on building your business. Leave the communication to us.
Exotel is the only cloud telephony provider that maintains a dedicated service status page. This page provides our customers with transparent and accurate real-time information and incident updates on each of the Exotel services.
Exotel’s customer happiness team values your time and truly cares about your success. Therefore, be assured to get the best-in-class support from our agents – 18×7 via phone, email or Twitter.
Innovation is in Exotel’s DNA. With us, you’re investing in a future-proof communication platform.
Streamline your calling process and improve your agents’ productivity using our auto dialer software. Whether you’re calling to conduct surveys, take feedback, or for sales, auto-dialer helps your agents to get more done in less time.
Our call center software allows you to record calls, monitor them and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.
Transfer calls to the right agents contextually and instantly in a click of a button. Improve customer experience and reduce resolution times.
Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.
With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.
Only telephone devices and internet-enabled laptops/computers. Exotel’s enterprise business phone systems don’t require you to install any other infrastructure locally.
Exotel’s ISO 27001:2013 certified security management system and features like number masking make sure that confidential customer data is secure.
Yes! Cloud telephony is perfect for staff who are on-the-go or working remotely, whether they need to make outbound calls or receive inbound calls.
(Learn more about this use-case — schedule a callback from our cloud telephony experts.)
Corporate businesses, large banks and financial institutions, or scaling enterprises that need to handle thousands of agents all without compromising on data security, reliability, and scalability can make the best use of Exotel’s enterprise business phone systems.
The primary difference between enterprise and small business phone systems are business needs. Enterprises require a robust and scalable communication platform that is reliable and secure at the same time. Small businesses, on the other hand, require cost-effective and flexible remote-ready solutions.
Unlike EPABX, hosted business phone systems don’t require expensive hardware. They can scale based on volume. Can route to mobile phones, enabling remote work. Offer advanced analytics dashboard for IT and operations leaders.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage with our patented solutions
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter