Improving your omnichannel customer experience – personalised problem solving
Brands are now concentrating on creating an omnichannel customer experience. Simply put, a customer should be able to get in touch with a brand across multiple touch points like email, calls, social media, chat, etc. and still have a consistent brand experience. At times, brands...
Access Control For Exotel APIs

At Exotel, we put the customer at the center of everything that we do. We take the privacy and security of your data very seriously and take substantial efforts to protect your data. Our platform is designed to make security an integral part of our…

Ensuring high availability as you scale

Building scalable technology has never been a problem. Companies do it all the time and frankly, they do it quite well. Being highly available while scaling – that’s an area of concern we’ve seen quite often.  Having been the CTO of Exotel since its inception,…

How we achieved MySQL High Availability using ProxySQL

ProxySQL is an open source MySQL load balancer and proxy solution which can run on almost any Linux distributions. It can be used to improve performance and availability of MySQL server. In this post, we’ll discuss a general overview of what ProxySQL is and examples…

Auto Scaling on AWS

This post talks about the approach we took to build an Auto Scaling infrastructure on AWS. In the process, we used Terraform, Ansible and Jenkins to create a build pipeline and deployment framework. Our hope is that people can use some of our learnings and re-use some of the code we wrote, to minimize the time and effort required to set up an auto-scaling infrastructure on Amazon AWS.

{Updated} 5 cool usecases you can implement using Exotel & Google Sheets (with steps)

Updated: April 2018 In February 2016, we partnered with Pratham Books to bring the pure joy of a bedtime story to kids in some of the unprivileged parts of Delhi. What if we could just get these kids to give a missed call and get…

Using postman to get started with the Exotel API

About postman Postman is a wonderful Chrome plugin that can help you to get started with an API. It has a nice and clean UI which is intuitive and lets you discover any API in a very quick time. About Exotel APIs The Exotel APIs…

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