The Best & Reliable DID Number Provider

What is a DID Number?

Direct Inward Dialing (DID) numbers are virtual phone numbers (also known as SIP trunk numbers) that enable you to route calls to your existing telephone lines. DID numbers are used to assign direct numbers to specific members in the team, without the need of multiple physical telephone lines. They are phone numbers with intelligence that can help you manage calls the way you want to.

The simplest way that businesses make use of DID numbers in India, is to route incoming customer calls. When a customer calls the business, they hear an IVR greeting that asks them who they want to speak to and forwards their call to the right agent based on their inputs.

DID numbers makes it easier for business to monitor the calls for performance analysis – track the number of calls missed, the turnaround time of an agent, time spent on call and customer call recordings.

Why does your business need a DID Number?

virtual-phone-numbers-in -did-number

Easy to Manage

Automatically redirect incoming customer calls to the right agents based on their inputs through an IVR. No more having to juggle multiple phone numbers.


Better Control

All the calls are routed via a DID number (s) and kept track of. Use this information to resolve disputes and confusions in customer conversations, easily.


Sound Competent

A professional image for your business and a good rapport with customers. All without burning a hole in your pocket.


Daily Detailed Analytics

Keep a close watch on the incoming calls, calls missed, customer conversations, agent performance and optimize for better results in no time with a DID number.


One Number for Business

Your entire team can be connected to a single number. No more losing customer information, trying to juggle across multiple phone numbers.


Scale as You Grow

Scale as you go, without having to worry about infrastructure bandwidth. No limit on channels or the number of parallel calls.

Try Exotel’s Cloud Telephony Suite Free for 15 days

Get $ 15 worth free call & SMS credits With It

Moving to the cloud

Take a glipmse of how businesses use our cloud telephony services

Get a Single DID Number for an Entire Team


Advantages Of a DID Number

did number

Efficient Customer Communication

A single system to manage all your customer communication. Keep track of all incoming calls and conversations from a unified dashboard.

did number provider

Cost Effective

One DID number is all you need. Completely customise the system to suit your business needs and cut additional costs instantly.

did number india

Scale As You Wish

Don’t worry about the infrastructure or maintenance of your DID number. Scale as you grow easily and pay as you go!

buy did numbers

Easy Integration

A DID number easily integrates with other cloud softwares, making customer relation management (CRM) efficient.

What Our Customers Have to Say

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart


The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter


Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs


Extensive Reporting

Easy to understand, detailed reports sent every day


How do I get a free trial?

Its very simple! Click below to start your free trial.


Start Your Trial

What's the cost for this service?

The cost of the DID number service is based on your usage. Contact us to get a detailed description of the pricing for your requirement.


Contact Us

Why do businesses use a DID number?

Because of the following advantages:

1. Provide a personalised customer experience.
2. Get unlimited call handling facility.
3. Achieve efficiency due to less call drops.
4. Build a professional image and be available even after the business hours.

How do DID numbers work?

With Exotel, DID numbers or Exophones can work in two ways:

1. Get a virtual number and use the system: Here, the customer signs up for an Exotel account, gets a virtual telephone number, and publishes this on his website.

2. Use your existing number and forward calls to the DID number: Quite often, customers want to keep their personal numbers as the customer-facing number. In such cases, the user can use their own phone number as the customer-facing number and then forward all calls to the virtual number.

What is a DID Number?

A DID number or virtual number is a phone number that does not have a direct phone line associated with it. Using a DID number in India, you can route calls to one or many physical phone numbers (landline or mobile numbers). To put it simply, it is a number on the cloud that requires no equipment to get started.

Ebook: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


Call to