Cloud telephony for Automobile industry

Cloud telephony for the Automobile industry

Modern communication solutions for a traditional industry


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Why adopt cloud telephony?

Automobile industry is no longer restricted to just OEMs and dealers. It also encompasses servicing, used vehicle selling platform, rentals, self-driven cars etc.

Customer communication and information in the automobile sector is currently scattered between CRM, calling platform, SMS gateways, etc., owing largely to the dealership model. There is no one platform that has all the information. Exotel is that platform for you.

Improved customer experience and operational efficiency with Exotel

SMS reminders for renewals, status updates

Move away from SMS gateways that do not deliver. Exotel reminders are proactive, quick and keep the customer informed.

Visibility into dealership activities

Call recordings can offer insights into the sale activities of the dealerships. You can also use them for monitoring and training purposes.

One toll-free number across the country

Conversations do not have to cost a thing for the customers. Get a toll-free number to boost the brand accessibility and image.

Phone number masking

A platform selling used cars or a car servicing platform should connect the buyer and seller anonymously. If the conversation moves off the platform, monetization is affected.

Support center

SMART IVR helps eliminate operational hiccups. Customers can know the status of a refund or servicing status without the help of an agent.

Automate post-sale conversations

Feedback, service reminders, etc. can all be automated to improve operational efficiency.

Let us show you how this can be done.

Seeing is believing

How Exotel Can Simplify Communication

customer connect cloud communication

Cost Effective

No spending on infrastructure, set up or maintenance


No Specialist Required

Quickly get started without any external help from IT team


Superior Reliability

Eliminate the uncertainty of delivery and bounce rates of SMS gateway


In-depth Analytics

Track response rates, call hold times of dealerships etc


Enhanced CX

Achieve consistent customer experience across all dealerships


Scale At Ease

Grow at will, expand without worrying about infrastructure

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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