Industry – OEM

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Supporting OEMs with cloud telephony

Customer communication and information is currently scattered between your CRM, calling platform, SMS providers, etc. There is a lot of data. But there is no one platform that has all the information you need. Exotel can help you build that source of truth.

Working with some large manufacturing firms, over the years, we have developed an expertise in the following solutions:

1
Tracking calls to dealers in real-time – There are a number of ways in which you must currently be passing on leads to your dealer. But, without the lack of a system in place to understand what happens to the customer after a dealer takes over, there is an information blackhole. A simple way to overcome this is to route calls to dealers using Exotel.
2
Tracking response time from the dealers – This is an important parameter to understand your customers’ experience.
3
Automated calls/SMS to gather real-time feedback – Track, measure and record customer feedback in your CRM or a simple Google sheet to get actionable insights.
4
Measuring marketing ROI of ad campaigns (Print, Digital, TVCs, Outdoor, BTL, etc.) – What if you can put in a different virtual number (Exophone) in all your ads and track which one received the best response based on the calls? This is exactly what we help you do.
5
Automation of the entire Post sale communication (right from booking for service to the communication between the agent and the customer to feedback from the customer post service)
6
Direct integration of calls & SMS with your CRM – a single interface for all your customer information is important to ensure that data is not scattered and can be retrieved when you need it without having to spend time and effort.

Most popular use cases

  • Tracking Marketing ROI
  • Custom Integrations
  • Building A Customer Call Center
  • Automated calls & SMS

Resources

Automated Calls vs SMS Reminders: Why calls win

Millennials might prefer SMS over calls, but statistics prove that when it comes to reminders, calls reigns supreme. A reminder SMS is bound to get lost in our inbox that is already swamped with text messages.
This white paper helps understand the unique ways in which automated calls can be used for reminders.

Boosting Customer Experience for Legacy Systems Through Automation

A leading online ticketing platform cuts 60% of its cost simply by automating the incoming support center on top of existing legacy systems. This layer of automation has helped them cut down on the workforce by 30 agents, and also provide quicker and better customer experience.

Try Exotel free for 15 days

Get $ 15 worth free call & SMS credits

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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