Call campaigns are automated calls scheduled to trigger to a list of people. You can use it to communicate about critical information, reminders or promote a new offer/deal. Just record your message, upload a list of contacts and schedule a particular time. It completely removes the need for manual calling hence saving a ton of time.
Campaigns API (beta) is an outbound calling solution that can schedule, communicate, gather and report feedback from your customers. This is a complete scalable solution with the aim of optimizing for reach. The API allows the user to specify the start and end times of the campaign, set the number of retries and the interval between the retries.
It is impossible to ignore a ringing phone. That with the option of retrying gives you the best chance to reach your customers.
Personalise every call and make every call count using our call campaign software.
Think of all the time and resources saved in not making individual calls or retrying customers who didn’t pick up in the first go.
Deliver a personal touch at scale.
Just upload the above details on our campaign dashboard to schedule a campaign.
Reports are generated with details like the time of the call, time of the retry etc. These details can be used to understand the user behaviour better and improve future campaigns.
Observe how users are reacting to the campaign and make changes in real-time.
Calls have a better response rate as compared to email or SMS to elicit a response for large scale market research surveys.
Trigger a campaign right after an event to gather user feedback when it is still fresh in their mind.
Educate your target audience about your product or a new feature without investing in resources.
Trigger automated calls to the candidates with a list of questions based on the position they’ve applied for. This serves as the first level of candidate filtering.
The cost is completely based on usage. You don’t need to pay anything extra for call campaigns. Contact sales to know more about pricing.
No, there’s no limit on the number of people you can target per campaign.
You can download the complete report with the status of each call on the dashboard. This will help you understand the impact of your call campaigns.
We know that it’s unlikely that everyone on your list will pick the call at a given time. To ensure nobody is missed you can set a retry logic. So if the call isn’t picked, another call is triggered after some time.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.