6 Customer Service Trends that you’ll want to adopt in 2020
The idea of customer service has been around since the 1800’s (just after the invention of the telephone). It gave customers the flexibility to make enquiries/ask for support over the call rather travelling to an office. But customer service today is completely different from what...
6 Things to Consider when choosing a Cloud Telephony Platform
More businesses are choosing cloud platforms over an on-premise setup. With cloud telephony, there’s no infrastructure cost involved, it’s very flexible and highly scalable. This makes it a perfect fit for both SMEs and enterprises. But when you look in the market, there are hundreds...
4 Business Communication Trends to look out for in 2020
In the past few years, customer experience has climbed up to be the most critical element for businesses. In fact, at the end of 2020, customer experience will overtake price and product to become the key brand differentiator. Gone are those days where customers used...
Revolutionise COD Verification With Virtual Numbers
The recent decade has seen a boom in the e-commerce and internet shopping. This is especially true for  India and other developing economies. One of the reasons for the spike in growth in these regions can be attributed to the penetration of internet and smartphones.....
Improving your omnichannel customer experience – personalised problem solving
Brands are now concentrating on creating an omnichannel customer experience. Simply put, a customer should be able to get in touch with a brand across multiple touch points like email, calls, social media, chat, etc. and still have a consistent brand experience. At times, brands...
How companies can enhance their customer service using virtual numbers
Timely and accurate customer communication has been a big part of building a dependable customer relationship in any industry.  Today, customer experience is not what it used to be years ago. It has evolved over time. By 2020, customer experience is expected to overtake price...
4 Examples Of How Businesses Can Use Inbound Calls for Lead Generation
The fastest way for a prospect to express an interest in a business’s offering is by picking up the phone and giving them a call. Most marketing collateral including the website display a phone number. Even effective lead generation avenues like Google Adwords have an...
How Cloud Call Centre Software Helps You Scale Business Operations
Establishing strong communication channels with your customer base is at the core of running a successful business. While the need for call centers is indisputable, choosing the one that fits in with your vision for growth is critical for it to serve its intended purpose....
The Ultimate Guide to IVR (What is IVR, Types, and Business benefits)

If you have dialed a business number and heard a voice that said “Welcome to the company. Please press 1 for support and 2 for sales”  then already know what an IVR is. IVR or Interactive Voice Response has revolutionized voice interactions. Even though it’s…

Your Business Communication on Autopilot with a Virtual Receptionist

In a time filled with networking complexities, finding seamless and effective communication solutions has indeed become a challenging task. Most organizations, whether big or small, are constantly searching for solutions which can help them improve their B2B and B2C connections. However, their pursuits are severely…

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