An autodialer or automatic phone dialer is a special type of outbound dialer software which helps to dial out a set of contacts automatically. Depending on the call flow, you can play a greeting, ask for an IVR input & more. All the calls can be assigned to different agents depending on certain conditions.
Placing manual outbound calls for a large number of customers is time-consuming. An automatic outbound dialer ensures a streamlined and scalable outbound calling process.
Auto dialer software helps cut down on manpower by significantly increasing agent productivity, thereby enabling companies to achieve more with fewer resources.
An auto dialer significantly increases a company’s sales as it can make more number of calls than a human agent in the same period of time, and also can make calls in parallel. Hence, resulting in more sales
Using an automated dialer software, businesses can generate and convert more leads, ultimately resulting in higher revenue.
Keep a close tab on how your business phone system is performing with daily and weekly call reports.
Phone calls still remain a very effective channel for generating leads in B2B & B2C scenarios. Dialers can help in optimizing the complete lead generation process.
Taking customer feedback is quite crucial for growth & superior customer experience. It’s proven that feedback calls tend to get better responses when compared to emails & SMS.
In the case of inbound leads, the lesser the response time, the better is the conversion rate. A dialer software helps you to qualify & nurture the leads faster.
No need to dial each customer’s contact number manually. Auto dialer does the dialing, while your agents can focus on talking and winning customers.
Making manual outbound calls to a large number of customers every single day is prone to errors. Customer’s contact file can be imported to your auto-dialer system to avoid this problem.
Understand how many calls were answered, which agent took the most number of calls from Exotel’s detailed reporting.
An auto dialer software is helpful to send out surveys to a large group of people. It can be integrated with your CRM to collect results seamlessly.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
No extra charge for infrastructure or setup
Get all relevant call reports, live analytics, and campaign reports
An auto dialer fetches contacts from the database (the contact list you’ve uploaded) and automatically dials them depending upon on the status of the last call.
You can download all the call recordings from the Exotel’s dashboard. After a call, the recordings can be accessed for a period of 6 months.
To set up an autodialer you need to first upload the contact details, set a call flow and assign agents.
There’s no limit on the number of contacts you can dial using an outbound dialer.
No, you don’t need any additional hardware to get started. You’ll just need a browser and an internet connection.