The Best & Reliable DID Number Provider

What is a DID Number?

Direct Inward Dialing (DID) numbers are virtual phone numbers (also known as SIP trunk numbers) that enable you to route calls to your existing telephone lines. DID numbers are used to assign direct numbers to specific members in the team, without the need of multiple physical telephone lines. They are phone numbers with intelligence that can help you manage calls the way you want to.

The simplest way that businesses make use of DID numbers in India, is to route incoming customer calls. When a customer calls the business, they hear an IVR greeting that asks them who they want to speak to and forwards their call to the right agent based on their inputs.

DID numbers makes it easier for business to monitor the calls for performance analysis – track the number of calls missed, the turnaround time of an agent, time spent on call and customer call recordings.

Why does your business need a DID Number?

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Easy to Manage

Automatically redirect incoming customer calls to the right agents based on their inputs. No more having to juggle multiple phone numbers.

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Better Control

All the calls are routed via a DID number (s) and kept track of. Use this information to resolve disputes and confusions in customer conversations, easily.

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Sound Competent

A professional image for your business and a good rapport with customers. All without burning a hole in your pocket.

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Daily Detailed Analytics

Keep a close watch on the incoming calls, calls missed, customer conversations, agent performance and optimize for better results in no time with a DID number.

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One Number for Business

Your entire team can be connected to a single number. No more losing customer information, trying to juggle across multiple phone numbers.

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Scale as You Grow

Scale as you go, without having to worry about infrastructure bandwidth. No limit on channels or the number of parallel calls.

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Advantages Of a DID Number

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Efficient Customer Communication

A single system to manage all your customer communication. Keep track of all incoming calls and conversations from a unified dashboard.

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Cost Effective

One DID number is all you need. Completely customise the system to suit your business needs and cut additional costs instantly.

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Scale As You Wish

Don’t worry about the infrastructure or maintenance of your DID number. Scale as you grow easily and pay as you go!

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Easy Integration

A DID number easily integrates with other cloud softwares, making customer relation management (CRM) efficient.

Get a Single DID Number for an Entire Team

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What Our Customers Have to Say

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

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The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

18×7 customer support via phone, email and Twitter

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Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

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Extensive Reporting

Easy to understand, detailed reports sent every day

FAQs

A DID number or virtual number is a phone number that does not have a direct phone line associated with it. Using a DID number in India, you can route calls to one or many physical phone numbers (landline or mobile numbers). To put it simply, it is a number on the cloud that requires no equipment to get started.
With Exotel, DID numbers or Exophones can work in two ways: 1. Get a virtual number and use the system: In case you are wondering how to get a virtual phone number in India, the customer signs up for an Exotel account, provisions a virtual telephone number, and publishes this on his website.2. Use your existing number & forward calls to the DID number: Quite often, customers want to keep their personal numbers as the customer-facing number. In such cases, provision an Exophone (DID number) and then use their own phones to forward all calls to the virtual number.
1. Personalised Customer Experience 2. Handling Multiple Calls at Once 3. More reliable, less call drops 4. Brings efficiency 5. Cost effective 6. Enables distributed and remote working 7. Professional image 8. Availability after business hours
The cost for the DID number service is based on your usage. Contact us to get a detailed description of the pricing for your requirement.
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Ebook: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business.



Find out how Exotel can work for you. Set up a call.

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