Direct Inward Dialing (DID) numbers are virtual phone numbers (also known as SIP trunk numbers) that enable you to route calls to your existing telephone lines. DID numbers are used to assign direct numbers to specific members in the team, without the need of multiple physical telephone lines. They are phone numbers with intelligence that can help you manage calls the way you want to.
The simplest way that businesses make use of DID numbers in India, is to route incoming customer calls. When a customer calls the business, they hear an IVR greeting that asks them who they want to speak to and forwards their call to the right agent based on their inputs.
DID numbers makes it easier for business to monitor the calls for performance analysis – track the number of calls missed, the turnaround time of an agent, time spent on call and customer call recordings.
All the calls are routed via a DID number (s) and kept track of. Use this information to resolve disputes and confusions in customer conversations, easily.
A professional image for your business and a good rapport with customers. All without burning a hole in your pocket.
Keep a close watch on the incoming calls, calls missed, customer conversations, agent performance and optimize for better results in no time with a DID number.
Your entire team can be connected to a single number. No more losing customer information, trying to juggle across multiple phone numbers.
Scale as you go, without having to worry about infrastructure bandwidth. No limit on channels or the number of parallel calls.
A single system to manage all your customer communication. Keep track of all incoming calls and conversations from a unified dashboard.
One DID number is all you need. Completely customise the system to suit your business needs and cut additional costs instantly.
Don’t worry about the infrastructure or maintenance of your DID number. Scale as you grow easily and pay as you go!
A DID number easily integrates with other cloud softwares, making customer relation management (CRM) efficient.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
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Easy to understand, detailed reports sent every day