CRM Integrations via Exotel Cloud Telephony

Improve deal closure rates by integrating Exotel to your business CRM

Connect Exotel with the CRM of your choice to increase agent productivity and personalise customer conversations



Sign-Up to Check Out Our 1-click Integration With the Following Tools

Hubspot and Exotel Integration
Salesforce and Exotel Integration
Freshsales and Exotel Integration

Head over to our APIs for a custom integration

Benefits of Integrating with Exotel

Personalize Customer Calls with CTI

Personalise Selling

Access unified data to personalise sales engagement with each prospect’s call.

Call reporting software

Unify Data

Without switching between dashboards, access all your data in one place and boost efficiency.

Call tracking software

Better Tracking

Get detailed insights on the customer journey including data from each call and SMS. Track rep productivity and identify areas of improvement.

CRM telephony integration call popup alerts

Improve Response Rates

With Exotel’s integration, reps are alerted with new or missed call pop-ups to help them respond quicker.

CRM Click to call integration

Increase Productivity

Make calls from within your CRM dashboard with the click of a button. Skip manual dialling from your phone.

Offer 360 degree customer context

Offer 360-degree Context

Drive rep efficiency with call pop-ups that offer customer information collated from Exotel and your CRM data – call history, deal insights, and more.

Features We Offer


Click to Call

Our programmable APIs instantly connect agents with prospects showing interest to talk to sales through your website. Strike conversations in the moment & drive more conversions.

CRM call recording software integration

Call Recording & Analysis

Become data-driven by tracking calls to gauge and improve customer engagement levels of reps, conduct training and resolve prospect disputes.

CRM IVR Integration


Route prospects to the right sales teams based on their area of interest through multi-level, customisable IVR flows. Automate mundane queries through IVR responses.


CRM call reporting software integration

Call Tracking & Analytics

Think Google Analytics for your calls. Get actionable insights on all call campaigns to test and optimise for increased conversations.



Pop-up On Incoming Calls

When an existing customer calls, a pop-up with customer history like name, phone number, call history will be displayed.

If you are looking for features not mentioned here or if you are an ISV looking to integrate with Exotel, please drop us a line at

Explore our APIs here.

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

Cloud Telephony Integration Provider

Highly Secure

ISO 27001:2013 certified information security management system

CTI - Cloud Telephony Integration Solutions by Exotel

Patented Solutions

Gain competitive advantage from patented products

Best Voice Quality CTI Integration

Superior Quality

Best success rates, voice quality and reduced latency

Scalable Computer Telephony Integration

Scale at Ease

Grow at will, expand without worrying about infrastructure

Reliable Cloud Telephony Integration System

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support for CTI Integration

Best Support

24×7 customer support via phone, email and Twitter

Try Exotel’s Cloud Telephony Free for 7 days

Get ₹ 1000 worth free call & SMS credits

What Our Clients Say About Our Cloud Communication Solutions

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Ranjana DK

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart


Integrate Exotel with the CRM of your choice.
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