Cloud Telephony India

Cloud Telephony

Moving your communication to the cloud

 

 

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What is Cloud Telephony?

Cloud Telephony is the technology that moves your business phone system to the cloud. It is the smartest way for you to manage business calls without compromising on quality and cost. A Cloud phone system ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.

How is cloud telephony changing the way businesses communicate today?

Cloud telephony helps break the barriers that the traditional phone systems have. Here are some ways in which this happens:

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It streamlines communication

Cloud telephony lets you setup call centres with zero investments on infrastructure. It enables a more streamlined, controlled and systematic manner of communication.

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It supports innovation

Cloud telephony plays an important role in companies coming up with cutting-edge solutions to real-world problems with services like automated calls, number masking and IVR solutions among others.

Who should move to the cloud?

Take a glimpse of how businesses use Exotel’s cloud telephony services

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Advantages Of A Customer Call Center On The Cloud

Quick Setup

All you need to get started with cloud telephony is a computer and internet connection. No additional hardware, handsets or license required.

Scale at Ease

As you grow, your phone system will grow with you. With cloud telephony systems, you can keep adding users, virtual numbers and  call flows as you grow, without worrying about the infrastructure.

Complete Control

You can make quick changes to your system from your browser. No IT team needed anymore.

Cost Effective

No spending on infrastructure, set up or maintenance. All you need is a computer and an internet connection.

Exhaustive Analytics

Get key metrics, understand performance and optimize your operations with cloud telephony.

Enhanced Customer Privacy

Cloud telephony enables companies to speak to customers without revealing either party’s phone number.

Custom Integrations

Integrate seamlessly with all leading CRM’s in the market.

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How can I use Exotel for my business?

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Safeguard the privacy of your customers

Connect your vendors, delivery personnel, drivers, etc without revealing the customer’s phone number.
Read how Ola does it

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Real-time customer updates

Send your customers real-time updates and keep them happy.
Read more about real-time customer updates.

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On call and SMS OTP

Enhance security by using two-factor authentication. Use Exotel’s on call or SMS OTP and add a level of security to your business.

Read more about OTP SMS

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Automated Calls and SMS

Create communication touch-points based on your customers’ actions. Automate processes you don’t want manual labour to spend their time on.

Read how Indus Action does it

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Build a call center

Build a full-featured contact center in minutes with zero infrastructure or hardware cost with our cloud call center software India. Scale as you grow.

Here’s how Logisure uses Exotel to run their call center

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Vendor connect for marketplaces

Connect your clients with the appropriate vendors. Keep the accountability, tracking and privacy intact.

Read how Quikr does it

Future of Cloud Telephony India

When we look at the people using cloud telephony in India via the most innovative way, it’s interesting to note that they’re at the two ends of the spectrum. We have one set of people who are pushing the boundaries of cloud telephony by using it with cutting-edge technology. Think, Internet of Things (IoT).

 

The easiest way to “talk” to your devices and to build a great user experience is through cloud telephony. Using calls and business SMS can reduce the number of touch points you need to make something work. At the same time, these calls and SMSes can also be tracked and measured to innovate consistently.

 

While IoT is at one end of the spectrum of innovation, cloud telephony can also be used as a “carrier” medium. Calls and SMS are the easiest way to reach out to people to a large sect of individuals who are untouched by any other type of technology.

 

Something that started out as a simple technology to empower businesses and power customer communication has come a long way. Technology is only as powerful as what it is used for. Cloud telephony, with its innovative and compelling adoptions, has evolved far beyond its expectations.

What businesses have to say about cloud telephony in India

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

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View All Customers

Try cloud telephony free for 15 days

Get ₹ 1000 worth free call & SMS credits

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

18×7 customer support via phone, email and Twitter

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Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

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Extensive Reporting

Easy to understand, detailed reports sent every day

Ebook: Cloud Telephony India in a Nutshell

If you’re unclear about how cloud telephony can help your business in India, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business.



Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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