Setting up a helpline or a toll-free support number doesn’t need to be time consuming or expensive. We can help you set it up in just a few minutes. No need to worry about scalability either, our platform is robust enough to handle large volumes of calls.
Easily share critical information with people by broadcasting messages over a call. Unlike other channels, calls are proven to get a higher engagement rate, especially among the rural populations. Just record your message, upload the contact details, and schedule calls using Exotel.
Smart IVR is an effortless way for self-serve support, conducting feedback, or collecting surveys over a call. It helps you to create a personal and intuitive on-call experience.
SMS is one of the simplest ways of communication. Using Exotel you can send bulk SMS campaigns in a few clicks just by adding a list of contacts. You can also personalise a text message according to your brand using a custom Sender ID.
Exotel helped setup COVID helplines in Tamilnadu, Maharashtra, and Goa. These helpline numbers were widely circulated in the states to ensure people can gain easy access to help. Within a few days, we were able to assist thousands of people by powering these helpline numbers.
During the floods in Chennai and Kerala, the traditional phone lines went down. Rescue operations were hampered because of this. It was becoming impossible for people in the affected areas to reach out for help. We pitched in with disaster management in both these places. We helped set up high-availability support centers in several locations to assist volunteers with their rescue efforts.
Just drag-drop applets and build your call flow. Don’t wait for developers to code them.
Exotel powers more than 10 million conversations every day for more than 2,500 organizations across the globe. So whether you are a startup or a large enterprise, never worry about scaling or operational consistency from our end.
The biggest advantage of a cloud-based CPaaS solution is its ability to integrate with other systems and services. Exotel’s APIs are fast, simple, and well-tested. Thus, your developers can quickly integrate communication functionalities with your existing software applications.
In terms of reliability, Exotel consistently achieves 99.99% uptimes. Our SLA (Service Level Agreement) promises to ensure that our APIs are available 99.95% in any given calendar month.
Exotel uses enterprise-grade AWS data centers and the TLS 1.2 encryption standards to protect your data in transit. And to show how concerned we are about your business data, Exotel has recently obtained the ISO 27001:2013 certification.
Service interruptions are well-known headaches in the telecom industry. But any outage disrupting your business communication is bad for our business as well. Therefore, to protect you from such issues, Exotel has a decent number of back-up lines. All critical incidents are monitored 24/7 and are reported quickly via email.
IT Disaster Recovery Planning involves planning for the recovery of critical IT systems and services in a fallback situation following a disaster. At Exotel, regular backups with high redundancy are performed for all of our customers. This includes customer information, call and SMS logs, recordings and more.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter