Exotel for Government and Public Sector Organisations

Exotel for Government and Public Sector Organisations

Fast-track your communication efforts with the leading cloud telephony platform in India. With the increased affordability, scalability, and security of our platform, government organisations can amplify their outreach.

 

Exotel for Government and Public Sector Organisations

Ways in which Exotel can be useful for Govt Organisations

1

Helpline Numbers for Disaster Management

Setting up a helpline or a toll-free support number doesn’t need to be time consuming or expensive. We can help you set it up in just a few minutes. No need to worry about scalability either, our platform is robust enough to handle large volumes of calls.

2

Automated Calls for Raising Awareness

Easily share critical information with people by broadcasting messages over a call. Unlike other channels, calls are proven to get a higher engagement rate, especially among the rural populations. Just record your message, upload the contact details, and schedule calls using Exotel.

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3

Smart IVR for Support

Smart IVR is an effortless way for self-serve support, conducting feedback, or collecting surveys over a call. It helps you to create a personal and intuitive on-call experience.

4

SMS for Updates

SMS is one of the simplest ways of communication. Using Exotel you can send bulk SMS campaigns in a few clicks just by adding a list of contacts. You can also personalise a text message according to your brand using a custom Sender ID.

How government entities have leveraged our solutions

In the past, we’ve impacted the lives of millions of Indians by helping multiple government bodies directly or indirectly in their outreach especially when it comes to disaster management. You can read a few stories below.

COVID-19 helpline numbers

Setting up COVID-19 helpline numbers

Exotel helped setup COVID helplines in Tamilnadu, Maharashtra, and Goa. These helpline numbers were widely circulated in the states to ensure people can gain easy access to help. Within a few days, we were able to assist thousands of people by powering these helpline numbers.

 

Support centers during floods

Assisting Rescue efforts for the Chennai and Kerala floods

During the floods in Chennai and Kerala, the traditional phone lines went down. Rescue operations were hampered because of this. It was becoming impossible for people in the affected areas to reach out for help. We pitched in with disaster management in both these places. We helped set up high-availability support centers in several locations to assist volunteers with their rescue efforts.

 

Easy call tracking and analytics

Improve your product/service using call recordings of your virtual numbers, available in your inbox.

Easy visual drag-drop dashboard

Just drag-drop applets and build your call flow. Don’t wait for developers to code them.

Drag and drop call center software

FAQs

How transparent are Exotel’s services?

Exotel is the only company that is completely transparent both in terms of pricing as well as the services. All of our plans and pricing are available here. In terms of service transparency, Exotel is the only company to publicly list the status of its services.

 

Visit Service Status Page

How scalable is Exotel’s platform?

Exotel powers more than 10 million conversations every day for more than 2,500 organizations across the globe. So whether you are a startup or a large enterprise, never worry about scaling or operational consistency from our end.

What security practices and compliances does Exotel follow?

Exotel uses enterprise-grade AWS data centers and the TLS 1.2 encryption standards to protect your data in transit. And to show how concerned we are about your business data, Exotel has recently obtained the ISO 27001:2013 certification.

How flexible and reliable are Exotel’s APIs?

The biggest advantage of a cloud-based CPaaS solution is its ability to integrate with other systems and services. Exotel’s APIs are fast, simple, and well-tested. Thus, your developers can quickly integrate communication functionalities with your existing software applications.

In terms of reliability, Exotel consistently achieves 99.99% uptimes. Our SLA (Service Level Agreement) promises to ensure that our APIs are available 99.95% in any given calendar month.

How quickly does Exotel detects and protects me from outages?

Service interruptions are well-known headaches in the telecom industry. But any outage disrupting your business communication is bad for our business as well. Therefore, to protect you from such issues, Exotel has a decent number of back-up lines. All critical incidents are monitored 24/7 and are reported quickly via email.

How good is Exotel’s disaster management strategy?

IT Disaster Recovery Planning involves planning for the recovery of critical IT systems and services in a fallback situation following a disaster. At Exotel, regular backups with high redundancy are performed for all of our customers. This includes customer information, call and SMS logs, recordings and more.

Resources

E-book: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business. Besides that, we talk about how automated calls form an integral part of any cloud telephony suite.


Asia’s most innovative companies use Exotel

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

18×7 customer support via phone, email and Twitter

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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