Automobile industry is no longer restricted to just OEMs and dealers. It also encompasses servicing, used vehicle selling platform, rentals, self-driven cars etc.
Customer communication and information in the automobile sector is currently scattered between CRM, calling platform, SMS gateways, etc., owing largely to the dealership model. There is no one platform that has all the information. Exotel is that platform for you.
Move away from SMS gateways that do not deliver. Exotel reminders are proactive, quick and keep the customer informed.
Call recordings can offer insights into the sale activities of the dealerships. You can also use them for monitoring and training purposes.
Conversations do not have to cost a thing for the customers. Get a toll-free number to boost the brand accessibility and image.
A platform selling used cars or a car servicing platform should connect the buyer and seller anonymously. If the conversation moves off the platform, monetization is affected.
SMART IVR helps eliminate operational hiccups. Customers can know the status of a refund or servicing status without the help of an agent.
Feedback, service reminders, etc. can all be automated to improve operational efficiency.
No spending on infrastructure, set up or maintenance
Quickly get started without any external help from IT team
Eliminate the uncertainty of delivery and bounce rates of SMS gateway
Track response rates, call hold times of dealerships etc
Achieve consistent customer experience across all dealerships
Grow at will, expand without worrying about infrastructure