Cloud Business Phone System

Sound Professional with a Cloud Based Virtual Phone System




What is a virtual phone system?

A virtual or cloud phone system, simply put, is a business phone system on the cloud. With a hosted telephone system, the bulky box and all of the wires and also storage of calls, have moved to the cloud. Now your employees can work from any location. 

How Exotel’s cloud phone works


Customer facing number

Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.


Get an Exophone

Get an Exophone (virtual number) on Exotel. Divert all calls from your customer facing to the your Exophone.


Customise the call flow in dashboard

Create an IVR greeting, pick the options and customize the call flow to ensure that your customers have a smooth experience.


Route calls to the right agents

Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.


Easy visual drag-drop dashboard

Just drag-drop applets and build your call flow. Don’t wait for developers to code them.

Why your business needs a virtual phone system?

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Quick Setup

Setup a call center in minutes. Add co-workers, create a call flow and you are good to go!

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Remote Access

To use a cloud phone system, all one needs to do is to sign into a web portal. This allows your employees to work remotely and not be chained to their desks.

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Ease of use

You can build complex call flows, edit your IVR messaging, add a custom on-hold tone etc. without help from a specialist.

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Cost Effective

With no setup and no maintenance costs, the cost saving when you choose a cloud phone system is very large.

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Exhaustive Analytics

With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance

Who should move to the cloud?

Take a glimpse of how businesses use Exotel’s cloud telephony services

Features of a cloud phone system:


IVR and Call forwarding

Set up an IVR greeting for your callers and divert the calls to the right teams based on the caller’s inputs.


Call Recording

All your calls – both incoming and outgoing  are captured and recorded on our dashboard

Daily email reports

Exotel sends you daily reports that help you track agent productivity, missed calls, the number of callbacks, etc.




18X7 Support

You can reach us on email at or call us on +91-8088-919-888 18x7x365.


Unlimited Channels

Exotel’s cloud phone systems offers unlimited channels. What that means is that you will never miss a call due to lack of available lines.

Looking for a virtual phone system? Try us for free!

Sign-Up to get free call & SMS credits

What our clients have to say about our virtual phone system

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart


View All Customers

Why choose Exotel’s cloud telephony?

Our products allow business to be more reliable, flexible and scalable. They help improve communication and make sense of

Superior Quality

Best success rate, Voice quality and reduced latency.

Scale at ease

Grow at will, expand without worrying about infrastructure.

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and twitter.

Simple to implement

Signup and get started in less than 30 mins. integrate easy using our REST APIs

Simple to implement

Signup and get started in less than 30 mins. integrate easy using our REST APIs

Try Our Cloud Phone System Free for 15 Days


How much does Exotel charge for its cloud call center software?

Exotel's contact center software is charged as per usage. You can talk to our sales representatives to get more details about the pricing.


Contact Sales

Which companies should ideally use cloud contact center softwares?

Any business, with a customer facing team, that wants to streamline customer communication should be using a cloud based contact center software.

What is a cloud call center software ?

It is a contact center software with all features like IVR, call recording, routing, etc. all on cloud, without the need of a EPABX. Existing telephony hardware such as cables, switchboards, desk phones are replaced by a software, maintained and operated virtually by a third party - hence the term 'cloud telephony'.


How is a hosted contact center software different from a traditional PBX or EPABX?

Compared to a traditional PBX system, the cloud telephony system allows you pay for what you use. This means that there is no costly PBX maintenance or upgrade charges. Thus, you end-up saving time and manpower. All you need to get started with cloud telephony is a computer and internet connection.

How reliable is Exotel's cloud call center software?

Exotel provides uptimes of 99.95% including operator uptimes, coupled with 18×7 customer support via phone, email and Twitter.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.



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