Cloud phone system for businesses | Virtual phone system | Exotel

Cloud Phone System for SMBs and Enterprises

 

 

Cloud phone system for businesses
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What is a cloud phone system?

A cloud phone system is a telephone communication platform on cloud. With a hosted platform, all the costly and bulky hardware associated with a traditional PBX telephone setup goes out of the picture. What’s left behind is a clutter-free and easy-to-manage communication platform that is better than the traditional setup in almost every way possible.

How Exotel’s Cloud Phone System Works

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1

Customer facing number

Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.

2

Get an Exophone

Get an Exophone (virtual number) on Exotel. Divert all calls from your customer facing to the your Exophone.

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3

Customise the call flow in dashboard

Create an IVR greeting, pick the options and customize the call flow to ensure that your customers have a smooth experience.

4

Route calls to the right agents

Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.

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Why does your business need a cloud phone system?

Virtual phone systems enable a quick setup

Quick Setup

Setup a call center in minutes. Add co-workers, create a call flow and you are good to go!

Enable remote working with our virtual phone system

Remote Access

To use a cloud phone system, all one needs to do is to sign into a web portal. This allows your employees to work remotely and not be chained to their desks.

cloud phone system is easier to use

Ease of use

You can build complex call flows, edit your IVR messaging, add a custom on-hold tone etc. without help from a specialist.

Cloud phone systems are cost effective

Cost Effective

With no setup and no maintenance costs, the cost saving when you choose a cloud phone system is very large.

Our cloud phone system offers exhaustive analytics

Exhaustive Analytics

With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance

Cloud Phone System vs Traditional On-prem Phone Setup

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1

Visibility

Traditional PBX systems offer no reports and analytics, whereas cloud phone systems offer in-depth business analytics and reports that give you the visibility and insights required to improve your customer service.

2

Flexibility & Control

On-prem telephone systems offer you very less flexibility and control over the call handling and routing process whereas cloud phone systems are extremely easy to set up and configure.

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3

Initial Setup Cost

Businesses can get started with a cloud phone system in less than 10% of the initial setup cost required in case of traditional PBX telephony setup.

4

Time Required

Everything related to an on-prem telephony setup is time consuming: installation, setup, modifications and upgradation whereas the same things in a cloud phone system can be done instantly and effortlessly.

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5

Downtime

In traditional business telephone setups if one node goes down, it affects the whole system, bringing your customer communication to a stand-still. With Exotel’s cloud phone system’s uptimes of 99.5%, businesses don’t need to worry about downtime.

Who should move to the cloud?

Take a glimpse of how businesses use Exotel’s cloud telephony services

Features of our cloud based virtual phone system:

 

Easy to setup and IVR and xcall forwarding via our cloud phone system

IVR and Call forwarding

Set up an IVR greeting for your callers and divert the calls to the right teams based on the caller’s inputs.

Maintain and audit call recordings using our cloud phone system

Call Recording

All your calls – both incoming and outgoing  are captured and recorded on our dashboard

Track agent productivity via daily email reports

Daily email reports

Exotel sends you daily reports that help you track agent productivity, missed calls, the number of callbacks, etc.

18x7 support provided by us

18X7 Support

You can reach us on email at hello@exotel.in or call us on +91-8088-919-888 18x7x365.

Avail use of unlimited channels via our cloud phone system

Unlimited Channels

Exotel’s cloud phone systems offers unlimited channels. What that means is that you will never miss a call due to lack of available lines.

FAQs

How much does it cost to migrate to the cloud from an on-prem telephony setup?

To find out how much moving to the cloud will cost, you can read our detailed, in-depth whitepaper on "The cost of moving to the cloud". 

Download the whitepaper now

Which companies should use cloud phone systems?

Any business with a customer communication team can benefit from using a cloud phone system.

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What is a cloud phone system?

A cloud phone system is a telephone communication platform on cloud. With a hosted platform, all the costly and bulky hardware associated with a traditional PBX telephone setup goes out of the picture. What’s left behind is a clutter-free, easy-to-manage communication platform that is better than the traditional setup in almost every way possible.

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How long does it take to migrate to a cloud phone system?

Migrating to a cloud phone system is quick and effortless. Exotel has helped various businesses move to the cloud in less than an hour. Contact us to find out how log it will take for your telephony setup.

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What are the benefits of a cloud phone system?

The benefits of using a cloud phone system are cost efficiency, increased ease of use, reduced downtimes, quick setup, improved customer experience, and a distributed architecture, ie, remote working. Businesses can also route calls to their agents' mobile phones.

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Looking for a cloud phone system? Try us for free!

Sign-Up to get free call & SMS credits

What our clients have to say about our cloud phone system

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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Why choose Exotel’s cloud telephony?

Our products allow business to be more reliable, flexible and scalable. They help improve communication and make sense of

Superior Quality

Best success rate, Voice quality and reduced latency.

Scale at ease

Grow at will, expand without worrying about infrastructure.

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and twitter.

Simple to implement

Signup and get started in less than 30 mins. integrate easy using our REST APIs

Try Our Cloud Phone System Free for 15 Days

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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