A cloud phone system is a telephone communication platform on cloud. With a hosted platform, all the costly and bulky hardware associated with a traditional PBX telephone setup goes out of the picture. What’s left behind is a clutter-free and easy-to-manage communication platform that is better than the traditional setup in almost every way possible.
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Create an IVR greeting, pick the options and customize the call flow to ensure that your customers have a smooth experience.
Setup a call center in minutes. Add co-workers, create a call flow and you are good to go!
To use a cloud phone system, all one needs to do is to sign into a web portal. This allows your employees to work remotely and not be chained to their desks.
You can build complex call flows, edit your IVR messaging, add a custom on-hold tone etc. without help from a specialist.
With no setup and no maintenance costs, the cost saving when you choose a cloud phone system is very large.
With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance
Traditional PBX systems offer no reports and analytics, whereas cloud phone systems offer in-depth business analytics and reports that give you the visibility and insights required to improve your customer service.
On-prem telephone systems offer you very less flexibility and control over the call handling and routing process whereas cloud phone systems are extremely easy to set up and configure.
Businesses can get started with a cloud phone system in less than 10% of the initial setup cost required in case of traditional PBX telephony setup.
Everything related to an on-prem telephony setup is time consuming: installation, setup, modifications and upgradation whereas the same things in a cloud phone system can be done instantly and effortlessly.
In traditional business telephone setups if one node goes down, it affects the whole system, bringing your customer communication to a stand-still. With Exotel’s cloud phone system’s uptimes of 99.5%, businesses don’t need to worry about downtime.
Exotel sends you daily reports that help you track agent productivity, missed calls, the number of callbacks, etc.
You can reach us on email at email@example.com or call us on +91-8088-919-888 18x7x365.
To find out how much moving to the cloud will cost, you can read our detailed, in-depth whitepaper on "The cost of moving to the cloud".
Any business with a customer communication team can benefit from using a cloud phone system.
A cloud phone system is a telephone communication platform on cloud. With a hosted platform, all the costly and bulky hardware associated with a traditional PBX telephone setup goes out of the picture. What’s left behind is a clutter-free, easy-to-manage communication platform that is better than the traditional setup in almost every way possible.
Migrating to a cloud phone system is quick and effortless. Exotel has helped various businesses move to the cloud in less than an hour. Contact us to find out how log it will take for your telephony setup.
The benefits of using a cloud phone system are cost efficiency, increased ease of use, reduced downtimes, quick setup, improved customer experience, and a distributed architecture, ie, remote working. Businesses can also route calls to their agents' mobile phones.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Best success rate, Voice quality and reduced latency.
Grow at will, expand without worrying about infrastructure.
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and twitter.
Signup and get started in less than 30 mins. integrate easy using our REST APIs