Cloud Communication During COVID-19

Cloud Communication During COVID-19

Cloud communication is helping people and businesses alike get through the pandemic. It’s also slowly changing the way we all work. Find out how Exotel can support your requirements amidst these changes.




Enabling Remote Work for Customer-Facing Teams

Since last year, Exotel has enabled 20,000+ agents across India to work remotely. Our solutions are providing hundreds of businesses with the scalability and reliability required to move to a remote model. Here’s how we helped Zerodha and Epigamia transition:

How Zerodha set up a remote support centre within three hours using Exotel

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How Epigamia set up a remote support centre for their D2C platform in 20 minutes

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We’re supporting remote work for some of the biggest brands in India:

Facilitating Essential Services

Exotel has been powering last-mile communication for grocery and food delivery businesses since the beginning. Businesses like Zomato, Swiggy, BigBasket, etc use us to power their calls and SMSes to make contactless delivery a reality. Here’s how:

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Looking for a reliable cloud communication platform for your last mile communication?

Powering NGOs

Cloud telephony is playing a crucial role in helping NGOs communicate with the affected, the volunteers and the donors. Here’s how Exotel is helping empower NGOs:

We’ve worked with some of the biggest NGOs in India:


Need to set up a toll-free number for your NGO? Let us help you.

Enabling Telemedicine

Due to the pandemic, people are turning to platforms like Practo, Netmeds, etc to consult doctors remotely and safely. All of these consultation calls are powered by cloud telephony players like Exotel. Find out how Exotel helps Netmeds and Practo enable telemedicine via calls:

How Practo integrated Exotel into their CRM to improve customer experience

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How Netmeds uses Exotel To Protect The Privacy of its Customers

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Looking for a way to connect doctors and patients? We can help you set it up.

Powering Government Helplines

To provide correct information and easy access to help, various state governments across the country have set up helplines. All of these helplines are being powered by Exotel and other cloud telephony providers.

Here are some examples of initiatives and helplines powered by Exotel:


How a TeleConsultation Helpline powered by Exotel in Eranakulam helped thousands of COVID-19 patients

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A guide to setup telemedicine easily using Exotel

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The Exotel Advantage

Why Exotel is the most reliable cloud communications platform in Asia



ISO 27001:2013 certified information security management system



Gain competitive advantage with our patented solutions



Best success rates, voice quality and reduced latency



Grow at will, expand without worrying about infrastructure



Best in class uptimes of 99.94% including operator uptimes



24×7 customer support via phone, email and Twitter

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.