Cloud Based Call Center Software India

Use case

Reliable Call Center Software in India

All the features you require in a call center software to efficiently manage your customer call center on the cloud – IVR, call recording, routing & more. No more struggling with traditional systems like EPABX.

 

 

How Exotel’s Call Center Software Works

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1

Customer facing number

Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.

2

Get an Exophone

Get an Exophone (virtual number) on Exotel. Divert all calls from your customer facing to the your Exophone.

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3

Customise the call flow in dashboard

Create an IVR greeting, pick the options and customize the call flow to ensure that your customers have a smooth experience.

4

Route calls to the right agents

Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.

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Advantages Of A Customer Call Center Software

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Quick Setup

Setup a call center in minutes. Add co-workers, create a call flow and you are good to go!

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Scale at Ease

Add/remove agents, virtual numbers (Exophones) and increase or decrease the number of calls without worrying about the infrastructure.

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No specialist required

You can make changes to your call flows and set up without a dedicated team or person to monitor it

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Cost Effective

No spending on infrastructure, set up or maintenance.

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Exhaustive Analytics

With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance

Who should use cloud call center software?

Any business, with a customer facing team, that wants to streamline customer communication. A customer support call centre up to 500 agents can use Exotel for call centre solutions.

Try Cloud Call Center Free For 15 Days

Get ₹ 1000 worth free call & SMS credits

Features of Our Call Center Software

Multi-level IVR

Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful. Personalize, customize, sound professional

Real-time Notifications

Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. With our call center software India, stay informed about your business calls and serve your customers better. Get notified at the right time.

Unlimited Channels

When we started Exotel, we decided never to let a customer miss even a single call due to channel capacity constraints. Have unlimited concurrent calls on the same number.

Call Recording

Our call center software allows you to monitor calls and make better business decisions. Helps in training agents, customer dispute resolution and taking data driven business decisions to offer a great customer experience.

Visual Drag-Drop APIs

With Exotel, you can do anything from creating a simple IVR to complicated call functions using our visual APIs or ‘App Builder’ as we like to call it.

Daily Email Reports

Know exactly how your team is performing over phone calls. Get a detailed daily report with call statistics for your company and individual agents as well as groups.

Call Analytics

Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.

Automated Calls & SMS

You can make automated IVR calls to track marketing ROI, collect customer feedback, confirm COD orders, etc.

Missed Call Services

Missed call to get a service is a very “Indian” way of doing business. It is also an incredibly useful tool for customers. Ask your clients to give a missed call to a number and customise the response to suit your business.

Conditional Call Routing

You can route calls based on a lot of conditions like time of the day a customer calls, the geography a customer is calling from or even the customer who is calling.

What Our Customers Have to Say About Exotel’s Cloud Telephony Solutions

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

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Find out how to set up a simple call centre

We discussed up on the cost and the process to set up a cloud call centre



The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

18×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

Know how a cloud based call center software in India can help your business. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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