Use case

Cash On Delivery Enablement

Cut operational losses using COD verification

 

 

 

Why verify your COD orders?

Cash on delivery (COD) is a great enabler for the e-commerce industry. But it also is one of the leading sources of operational loss due to cancellations and bogus orders. Using Exotel, you can ensure that your COD orders are legitimate before you ship them out.

How It Works

cash-on-delivery-verification-system
1

Automated call on placing a COD order

An automated call is triggered when a COD order is placed to verify the order and number

2

Your server sends the info to Exotel

Your server sends the customer number and call flow to be played in the automated call.

COD-order-verification-solution
verify-COD-orders
3

Exotel dials the customer

Exotel calls the customer with an automated voice call instantly to verify the order.

4

Order verified

Based on the customer’s input (press 1 to confirm, press 2 to deny, etc.), the order can be marked as verified in the CRM.

cash-on-delivery-orders-verify-confirmation

Advantages of using Exotel to verify your COD orders

Prevent cancellation & bogus deals

Verify that a customer has legitimately placed an order by generating an automated call

Reduced operational costs

By reducing the number of cancellations and bogus deals, you reduce the number of failed attempts. This in turn reduces the expenses on potential attempted deliveries

Improve Operational Efficiency

Automating the process of verification backed by technology improves the operational efficiency of your business

Who should use it?

All E-commerce and 3PL companies that allow cash on delivery can use this solution.

Read More

Some brands who has implemented this
 
 

 

Zivame uses Exotel for COD verification

Here’s how Zivame uses Cash on Delivery verification via missed calls and SMSes

Read More

What our customers have to say

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

practo-exotel

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